Service Desk Expert

6 days ago


London, Greater London, United Kingdom Michael Page (UK) Full time

We are looking for a Service Desk Expert to join our team at Michael Page (UK) as a Client Services, Analyst. This is a 3-month contract with the possibility of extension.

Job Overview

This role involves providing IT support to team members, troubleshooting and resolving technical issues. You will also be responsible for monitoring the performance of IT systems and addressing any inefficiencies.

  • Key Responsibilities:
  • Provide IT support to team members, troubleshooting and resolving technical issues
  • Monitor the performance of IT systems and address any inefficiencies
  • Collaborate with the technology team to implement new IT projects
  • Conduct regular system audits and data backups
  • Develop and maintain IT documentation and procedures
  • Ensure all IT activities comply with company policies and industry regulations
  • Train staff on the use of new technologies

The estimated salary for this position is £165 per day, depending on experience.

Requirements
  • ITIL foundation (v3 or v4)
  • Solid experience in standard ITIL disciplines, e.g., Incident, Change Problem Management
  • Solid experience using ServiceNow
  • Microsoft Certification
  • Resolving a minimum of 50 incidents per week
  • Adhere to the rota and 8x8 guidelines
  • Take clear instructions from the Head of Service Delivery
  • Incidents kept up to date no longer than 48 hours
  • Regular communication with end-users to avoid any escalations to the service excellence team


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