IT Service Desk Manager

This role is ideal for a seasoned professional with experience in leading technical service desk engineers to deliver exceptional customer experiences. As a Service Desk Operations Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...

Job OverviewThe Global IT Support Service Desk offers continuous, high-level support via phone and email to all staff. As a Service Desk Analyst, you will primarily address incoming requests through these communication channels, providing swift and effective solutions.This role requires strong communication skills, proficiency in operating systems and core...

This role is a great opportunity for an experienced IT Service Desk Operations Lead to join our team in SE Grand Rapids, MI. As a senior leader, you will be responsible for leading a team of technical service desk engineers to deliver high-quality service and support to clients.Key Performance Indicators:Improve service desk metrics that drive results.Foster...

This role will be ideal for an experienced people-orientated professional, who has led technical service desk engineers to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will lead the London-based team and work with service desk leaders in Kuala Lumpur to ensure smooth global 24/7 service desk operations. To...

This is a senior leadership role that requires a talented people-orientated professional to lead a team of technical service desk engineers. The successful candidate will have experience of building cohesive teams, inspiring and motivating engineers at different levels, and improving service desk metrics.Key Responsibilities:Lead the London based team and...

We are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is crucial in ensuring that our internal users and occasional external clients receive efficient and effective IT support.As the Service Desk Manager, you will oversee the daily operations of the Service Desk, manage a team of professionals,...

IT Service Desk ManagerMeltwater is seeking an experienced IT Service Desk Manager to lead the EMEA IT Service Desk team. The successful candidate will oversee daily operations, ensuring high levels of customer satisfaction and collaboration with IT leaders and team members to provide a world-class experience to the business.Key Responsibilities:Lead,...

Service Desk Lead OpportunityWe are seeking an experienced Service Desk Lead to join our Infrastructure team at ASHDOWN GROUP. This pivotal role will see you own the Service Desk function, driving process improvement and working closely with the wider IT function and business.Key ResponsibilitiesRun the front line service desk function, ensuring it provides...

IT Service Desk Manager PositionEducation Support Professionals Ltd is seeking a highly skilled IT Service Desk Manager to join their team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, mentoring a team of support technicians, and implementing best practices to optimise service delivery.Key...

The Trade Desk is seeking a highly skilled Controller for Trade Desk EMEA to lead our accounting team in the UK GL Accounting department. As a controller, you will be responsible for developing and implementing financial policies and procedures to ensure accurate and timely financial reporting.ResponsibilitiesThis role involves:Developing and implementing...

We are seeking a service desk manager to join our IT team in Central London. This is a permanent opportunity for an experienced IT Support Engineer looking to progress their career within a global finance firm.The successful candidate will have several years of experience in 1st / 2nd line BAU user support, ideally with a background in the finance sector. As...

About the Role:The Service Desk Team Lead will be responsible for leading a team of up to 8 service desk analysts and engineers, conducting 2nd Line Analyst duties, and ensuring the effective resolution of support tickets. The role will also involve managing escalations, maintaining high levels of customer satisfaction, and working closely with the Service...

Our client, an award-winning IT Managed Service Provider based in the heart of London, is seeking an experienced Service Desk Manager to join their team.As a Service Desk Manager, you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes, ensuring timely and effective responses.You will act as a technical...

Job Summary: We are seeking an experienced Technical Manager to lead our Private Cloud team. The ideal candidate will have a strong background in technical leadership, people management, and IT service desk tools and technologies.Key Responsibilities:Day-to-Day Operations: Oversee the day-to-day operations of the Service Desk, ensuring adherence to SLAs and...

We are seeking a highly skilled Service Desk Manager to join our team at Jas Gujral. The successful candidate will have at least 3 to 5 years of commercial helpdesk support experience and a proven track record of delivering exceptional customer service.The Service Desk Manager will be responsible for supporting various teams across the CS Department and the...

Job Title: Service Desk Team LeaderJob SummaryWe are seeking an experienced Service Desk Team Leader to lead our UK Tech Support team, delivering exceptional support to local and global SME businesses. The ideal candidate will be passionate about technology, customer service, and leading high-performance teams.Key ResponsibilitiesMentor and develop team...

Service Desk Team Lead OpportunityOliver James is seeking a skilled Service Desk Team Lead to lead their EMEA support operations, ensuring effective delivery of IT services to a large user base.Key Responsibilities:Manage a regional team to provide first-class IT support, focusing on both business-as-usual (BAU) operations and strategic in-house...

The National Gallery invites applications for a Service Desk Management Specialist position within its Information Systems (IS) Department. As a key member of the IS team, you will play a vital role in delivering exceptional customer experiences through proactive service management strategies.In this role, you will oversee the daily operations of the Service...

Service Desk SpecialistFitch Solutions is seeking a skilled Service Desk Specialist to join our London-based team.The Service Desk is a fast-paced environment that provides IT support to over 5,500 users globally.Key Responsibilities:Provide high-quality support by answering calls and tickets directed to the Global Service DeskRespond to and resolve requests...

About UsMeltwater is a leading provider of media intelligence and social media monitoring solutions. We're looking for a skilled IT Team Lead to join our team and help us deliver exceptional service to our customers.Job DescriptionThis is a senior-level role that requires a strong background in IT management and service delivery. The successful candidate...