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IT Service Desk Manager

1 month ago

London, Greater London, United Kingdom Ashdown Group Full time

A highly successful and rapidly growing tech business based in the UK is looking for an experienced Service Desk Lead to join their Infrastructure team.

The ideal candidate will have a proven track record of running a front-line service desk function, ensuring it provides a proactive, efficient, and mature service to the organisation.

Key responsibilities include:

  • Managing the service desk function, including owning process improvement and driving change
  • Taking ownership of Manage Engine Service Desk Plus (SDP) and championing the use of ITIL best practice
  • Working closely with the wider IT function and business to ensure issues are escalated appropriately

The salary on offer for this role is up to £52,000 plus bonus and benefits.