Help Desk Expert
3 days ago
We are seeking a highly motivated and experienced Help Desk Expert to join our Service Delivery department. As a key member of our team, you will be responsible for providing technical assistance to end-users across various levels of the organization.
Responsibilities:- Provide hardware and software support for client operating systems (Windows 10)
- Support server operating systems (Windows Server 2008, 2012, 2016 & 2019)
- Deploy, configure, and support applications
- Manage mobile devices using Meraki MDM
- Operate helpdesk systems such as CONNECT for Service and Zendesk
- Support end-user desktop equipment (desktop PCs, laptops, and accessories)
- Assist with Microsoft Office applications (Office365)
- Manage printer and multifunction devices
- Implement Active Directory for user management
- Configure telephony platforms (MS Teams)
- Previous industry experience in a technical support position
- Desirable: Microsoft MTA/MCSA certification
- Working towards CMNO, CCNA, or equivalent certifications
Salary Estimate: £45,000 - £60,000 per annum, depending on experience.
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