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Help Desk Lead

1 month ago

London, Greater London, United Kingdom N Consulting Ltd Full time
Job Description
N Consulting Ltd seeks an experienced Help Desk Lead to join our IT team in Birmingham. This exciting role offers a salary of £65,000 - £85,000 per annum.

In this position, you will supervise the work of the Service Desk team to ensure timely completion of Incidents and Service Requests. You will also be responsible for conducting daily reviews of all outstanding events in the Service Management tool, assigning tasks to Support Analysts as appropriate and supervising their completion. Additionally, you will work closely with the Service Desk Manager to facilitate the efficient and effective functioning of the Service Desk, notifying them of deficiencies in individual or team performance when necessary.

We are looking for a results-driven individual with strong leadership skills, who can motivate and inspire their team to achieve exceptional results. If you are a motivated leader with a passion for delivering exceptional customer service, we encourage you to apply.