Help Desk Specialist

4 days ago


London, Greater London, United Kingdom Austin Fraser Full time

Help Desk Specialist

We are looking for a highly skilled Help Desk Specialist to join our team in Gloucestershire.

In this role, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and resolving problems in a timely manner.

About the Job:

  • Respond to incoming calls, emails, and chat requests from clients
  • Troubleshoot issues related to mobile computing, wireless networks, and cloud services
  • Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred
  • At least 1 year of experience in a help desk role
  • Excellent communication and problem-solving skills

What We Offer:

  • A salary range of £30,000 - £50,000 per annum, based on experience
  • A comprehensive benefits package, including health insurance and retirement plan
  • The opportunity to work with a leading organization in Gloucestershire, with opportunities for growth and development

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