Help Desk Technician
13 hours ago
We are seeking a highly motivated and organized individual to fill the role of Help Desk Technician at Jackson Green Recruitment Limited.
Main Duties and Responsibilities:
- To receive and respond to IT-related incidents and service requests via phone, email, and portal.
- To possess excellent customer service and communication skills, with the ability to work well under pressure.
- To escalate complex issues to senior technicians and collaborate with internal teams to resolve problems efficiently.
- To contribute to the development and maintenance of our Knowledge Base, sharing best practices and knowledge gained through experience.
Essential Skills and Qualifications:
- Previous experience of Wintel environment and proficiency in MS Office Suite (up to Office 365).
- Excellent communication and problem-solving skills, with the ability to work well in a team.
- A clear and professional telephone manner, with previous Service/Help Desk experience.
- The ability to work alone and under pressure, with strong organizational skills.
Working Hours:
37.5 hours per week, covered over 4 shifts from 07:30 to 18:00.
Estimated Salary: £25,000 - £35,000 per annum, depending on experience.
About Our Company:
Jackson Green Recruitment Limited is a respected recruitment agency specializing in IT and technology placements, committed to delivering exceptional results and building long-term relationships with clients and candidates.
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