Help Desk Operations Manager

5 days ago

London, Greater London, United Kingdom Omni RMS Full time
Job Title: Help Desk Operations Manager

We are seeking an experienced Help Desk Operations Manager to join our team at Omni RMS in London, E14 9SH. This is a permanent position offering a competitive salary of £35,000 - £45,000 per annum.

About the Role:

The Help Desk Operations Manager will play a crucial role in supporting the Help Desk function, ensuring that all tasks are logged accurately and promptly. Key responsibilities include managing the process of raising purchase orders for all workstreams, ensuring goods and services are receipted correctly and in line with company standards.

Key Responsibilities:

  • Proficiency in operating the Client CAFM system to log and manage PPMs and reactive jobs efficiently for hard and soft services teams.
  • Ability to deploy on-site support teams to address reactive jobs within SLA time frames effectively.
  • Skilled in generating and managing Daily, Weekly, Monthly, and Annual reports in a timely manner.
  • Competence in creating PPM tasks and allocating them appropriately to Technicians or Subcontractors.
  • Experience in managing supplier and subcontractor quotations and ensuring timely and accurate action on them.
  • Proficiency in using the COUPA system for creating, approving, and tracking purchase orders and invoices accurately.
  • Strong organisational skills to ensure the progress and quality of goods and services with suppliers and subcontractors.
  • Experience in supporting the Help Desk Manager with monthly reports, key data, and compliance requirements such as enhanced DBS accreditation for operatives and suppliers.
  • Adept at compiling and managing invoices for various categories such as Fixed Contracts, Life Cycle, Service Variations, and Additional Works within deadlines.
  • Capability to compile timesheet summaries and ensure timely updates to HQ Payroll for overtime tracking.

Professional and Personal Competencies/Qualifications:

  • Experience or a strong understanding of hard services is preferred.
  • Confident in engaging with and managing challenging stakeholders effectively.
  • Comfortable presenting and participating in meetings, maintaining professionalism and clear communication.
  • Possesses strong administrative skills, including organisation, attention to detail, and efficiency in managing tasks and documentation.

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