Help Desk Team Lead
6 days ago
Job Title: Help Desk Team Lead
">About the Role:
">We are seeking a highly skilled Help Desk Team Lead to join our team at Davies Talent Solutions. As a key member of our support services, you will be responsible for leading a small remote team in resolving technical issues and streamlining workflows.
">Key Responsibilities:
">- ">
- Lead a small remote team in resolving technical issues and streamlining workflows">
- Tackle a backlog of tickets and prioritize tasks to ensure smooth and quick issue resolution">
- Ensure that all team members have the necessary technical expertise to guide them in their roles">
- Prioritize tickets and streamline workflows to improve overall efficiency">
About the Opportunity:
">This is a 3-month fully remote contract, offering a unique opportunity to bring your technical expertise to guide a team from a distance.
">Requirements:
">- ">
- A strong background in IT and technical support">
- Proven leadership skills with experience in managing remote teams">
- Excellent problem-solving skills and ability to work under pressure">
- Able to communicate effectively with team members and stakeholders">
Salary: $60,000 - $80,000 per annum (dependent on experience)
">About Us:
">Davies Talent Solutions is a leading provider of talent solutions, committed to delivering exceptional results for our clients. We value diversity, inclusion, and innovation, and we are dedicated to creating a positive and supportive work environment.
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