Help Desk Team Lead

6 days ago


London, Greater London, United Kingdom Davies Talent Solutions Full time

Job Title: Help Desk Team Lead

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About the Role:

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We are seeking a highly skilled Help Desk Team Lead to join our team at Davies Talent Solutions. As a key member of our support services, you will be responsible for leading a small remote team in resolving technical issues and streamlining workflows.

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Key Responsibilities:

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  • Lead a small remote team in resolving technical issues and streamlining workflows">
  • Tackle a backlog of tickets and prioritize tasks to ensure smooth and quick issue resolution">
  • Ensure that all team members have the necessary technical expertise to guide them in their roles">
  • Prioritize tickets and streamline workflows to improve overall efficiency">
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About the Opportunity:

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This is a 3-month fully remote contract, offering a unique opportunity to bring your technical expertise to guide a team from a distance.

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Requirements:

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  • A strong background in IT and technical support">
  • Proven leadership skills with experience in managing remote teams">
  • Excellent problem-solving skills and ability to work under pressure">
  • Able to communicate effectively with team members and stakeholders">
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Salary: $60,000 - $80,000 per annum (dependent on experience)

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About Us:

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Davies Talent Solutions is a leading provider of talent solutions, committed to delivering exceptional results for our clients. We value diversity, inclusion, and innovation, and we are dedicated to creating a positive and supportive work environment.



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