Help Desk Resolution Expert

1 week ago


London, Greater London, United Kingdom CV-Library Full time

About Our Company:

CV-Library is an international bank seeking a skilled Help Desk Resolution Expert to join our team. As a member of our technical support team, you will play a crucial role in resolving customer inquiries and ensuring high-quality service delivery.

Key Responsibilities:

  • Provide timely and effective support to customers
  • Document all interactions and resolutions
  • Collaborate with colleagues to improve processes and procedures

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Familiarity with ITIL framework (desirable)

Estimated Salary: £29,000 - £37,000 per annum



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