Technical Help Desk Analyst
4 days ago
Technical Help Desk Analyst Job Description:
We are seeking a highly motivated and experienced Technical Help Desk Analyst to join our team at McKinlay Law. As a Technical Help Desk Analyst, you will be responsible for providing technical support to attorneys, paralegals, and staff.
Key Responsibilities:
- Responding to incoming calls and emails related to IT issues and requests.
- Diagnosing and resolving user problems in a timely and professional manner.
- Escalating calls to the next level of service as necessary and following up with users to ensure successful problem resolution.
- Providing technical support for hardware, software, and network-related issues.
- Maintaining a high level of customer service and effectively communicating with customers/end users.
- Leveraging the IT knowledgebase or performing research using external resources to troubleshoot and resolve technical issues.
Salary and Benefits:
The salary for this role is estimated to be around $65,000-$80,000 per annum, depending on experience. In addition to a competitive salary, we offer excellent benefits, including assistance with early morning travel if necessary.
Requirements:
To be successful in this role, you will need to have experience in a similar role in an international law firm. You must also have a genuine passion for all things IT and an attitude of exceptional delivery.
Job Requirements:
In order to succeed in this role, you will need to have:
- A minimum of 2 years' experience in a similar role in an international law firm.
- A strong understanding of IT systems and technologies.
- Excellent communication and interpersonal skills.
- A proven track record of delivering exceptional customer service.
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