Client Assistance Expert
3 weeks ago
We're looking for a highly motivated and skilled individual to fill the role of Helpdesk Consultant. As a member of our global team, you'll play a critical part in ensuring our clients receive exceptional technical support and seamless service delivery.
About the Job:
The ideal candidate will have prior experience in a helpdesk or technical support role and possess strong problem-solving skills with a customer-first approach. They will also be familiar with helpdesk software and have basic technical troubleshooting skills.
Responsibilities:
- Provide technical assistance and support to our clients.
- Identify, troubleshoot, and resolve technical issues or escalate them to the appropriate teams.
- Deliver prompt and accurate responses to user queries.
- Maintain detailed documentation of interactions, technical issues, and solutions.
We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary package, including an estimated $65,000 - $85,000 per annum, depending on location and experience.
Why Join Us?
At Mint Service Desk, we value innovation, collaboration, and delivering excellence. By joining our team, you'll have the opportunity to work with a talented group of individuals who are passionate about providing top-notch technical support and customer satisfaction.
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