Client Support Expert

1 week ago


London, Greater London, United Kingdom 25Eight LLC Full time
Client Support Expert Job Description

We are seeking a highly skilled Client Support Expert to join our team at 25Eight LLC. This role involves providing high-quality technical support and maintenance of production and development systems, ensuring seamless performance and uptime.

Key Responsibilities:

  • Deliver technical support and maintenance of production and development systems
  • Provide remote and on-site assistance for software products and configured services
  • Operate within defined operational models and standard processes to maintain consistency and quality in service delivery
  • Perform routine system updates, upgrades, and patches to enhance functionality and security

Requirements:

  • Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
  • Ability to work independently and within a team, demonstrating adaptability in a dynamic work environment
  • Familiarity with iOS and Android mobile operating systems, with the ability to provide support and configuration assistance
  • Solid understanding of Windows 10 and Microsoft Office suite, with the ability to provide L1 and L2 technical support

Estimated Salary: $65,000 - $85,000 per year


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