Customer Experience and Complaints Officer

Job OverviewThis is an exciting opportunity to work as a Customer Complaints Advisor for CV-Library in Hounslow. As a key member of the team, you will be responsible for handling customer complaints and providing excellent customer service.Key ResponsibilitiesHandle customer complaints in a timely and professional manner.Provide clarity, advice, and support...

Job Description: Customer Complaints InvestigatorWe are seeking a skilled and empathetic Customer Complaints Investigator to join our team. This is a hybrid role with a minimum of three days in the office. The successful candidate will have a sound understanding of regulatory timescales and deadlines for complaint resolution, as well as strong written and...

Job Description We are seeking a highly organized and communicative Customer Experience and Complaints Team Lead to join our team at International House London. This exciting role will entail working closely with the Exams Experience Supervisor and wider exams department to ensure the smooth running of the Exams Centre. As a key member of our team, you will...

About the Role:">We are seeking a skilled Customer Complaint Manager to join our team in Northampton. As a key member of our customer service team, you will be responsible for managing and resolving customer complaints in a fair and efficient manner.">This role requires excellent communication and problem-solving skills, as well as the ability to work under...

About the RoleWe are recruiting for a highly skilled Fundraising Complaints Officer to join our team. This is a fantastic opportunity to make a real difference in the charity sector. As a Case Officer, you will be responsible for delivering excellent service to all stakeholders, investigating and resolving complaints in a prompt and efficient manner, and...

Job Overview:We are looking for an experienced Complaints and Compliance Officer to join our team at Daniel Owen Ltd. As a key member of the Property Services Division, you will be responsible for managing a caseload of complaints and ensuring that all concerns are addressed promptly and effectively. Your duties will include consulting with colleagues to...

Job DescriptionThis role is a great opportunity for an experienced professional to join the CRA GROUP LIMITED team as a Customer Complaints Resolution Manager. The successful candidate will be responsible for managing and resolving customer complaints in a timely and efficient manner.The ideal candidate will have experience in a similar role, preferably...

We are seeking a highly skilled Customer Complaint Handler Lead to join our team at Service Care Solutions Ltd. This role offers a salary of £42,000 - £50,000 per annum, depending on experience, plus benefits.About the RoleAs a Customer Complaint Handler Lead, you will be responsible for leading a team of complaint handlers and ensuring that customer...

About the Role:We are recruiting a Complaints Investigator for a housing association, working within the Customer Insight and Experience team under the Operations Directorate. This is a vital role in ensuring excellent customer service by investigating and resolving complaints fairly and efficiently.Key Responsibilities include investigating and resolving...

Job Overview:Ted Experience is seeking a detail-oriented individual to join their team as a Mystery Shopper for a globally recognised premium brand.About the Role:This is an exciting opportunity to work with a world-renowned brand, delivering exceptional customer experiences and maintaining high standards of quality. As a Mystery Shopper, you will visit...

Resolution-Focused ServiceWe are seeking a skilled Complaints Investigator to join our team and play a pivotal role in ensuring fair and impartial complaint resolutions.This is a hybrid role that requires a minimum of three days in the office, offering a unique blend of remote and in-office work.The estimated salary for this role is £38,000 per annum,...

Job Title: Complaints Resolution SpecialistEstimated Salary: £35,000 - £40,000 per annumWe are seeking a skilled Complaints Resolution Specialist to join our team at Service Care Solutions Ltd. As a hybrid role with a minimum of three days in the office, you will take ownership of complaints from start to finish, conducting thorough investigations and...

About Us">At Marshmallow, we're a purpose-driven company dedicated to helping people get a fairer deal on their car insurance. We believe that everyone deserves to be treated fairly, and we're committed to making a positive impact on our customers' lives.">The Team">We're a diverse and inclusive team that values creativity, empathy, and expertise. Our team...

DigiKape Resourcing is a leading recruitment agency specialising in filling ad hoc shifts and providing temporary and permanent placements for both public and private sectors.Job Overview:The successful candidate will be responsible for managing a high-quality service to customers and colleagues through delivering exceptional customer experience, resolving...

Job SummaryCora Breakfast and Lunch Restaurant is seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences, addressing any issues that may arise, and working closely with our kitchen and bar staff to ensure seamless service delivery.Key responsibilities include...

About Service Care Solutions LtdAt Service Care Solutions Ltd, we pride ourselves on providing exceptional complaint handling services that prioritize fairness and impartiality.We are seeking a skilled Complaints Investigator to join our team and play a pivotal role in ensuring timely and effective resolution of complaints. This is a hybrid role that...

Complaint Handling Professional: Job SummaryService Care Solutions Ltd is seeking a skilled Complaint Handling Professional to join our team. This is a hybrid role with a minimum of three days in the office. The successful candidate will have a proven track record in complaints handling, customer service, or a similar role, as well as excellent communication...

The ChallengeWe are seeking a skilled Finance Arrears and Complaints Manager to join our dynamic team at Hometree. This is a fantastic opportunity to leverage your expertise in arrears and complaints management to drive customer satisfaction and loyalty.Key AccountabilitiesDevelop and refine comprehensive arrears and complaints handling processes to ensure...

TRI Consulting Ltd is seeking an experienced Escalated Complaints Manager to lead on the resolution of high-profile and business-significant escalated complaints.Key AccountabilitiesLead on reviewing complaints and compensation, advising on the correct level of rigor at stage 2.Assist in producing regular Complaint Reporting for stage 2 and ombudsman cases,...

As a Complaints Resolution Lead, you will play a crucial role in delivering excellent customer service in our Repairs & Maintenance service. You will manage a team of Complaints Handlers, ensuring they have the necessary tools and support to resolve complaints effectively.About the OpportunityThis is a permanent, full-time position offering a competitive...