Complaint Resolution Expert
2 hours ago
Resolution-Focused Service
We are seeking a skilled Complaints Investigator to join our team and play a pivotal role in ensuring fair and impartial complaint resolutions.
This is a hybrid role that requires a minimum of three days in the office, offering a unique blend of remote and in-office work.
The estimated salary for this role is £38,000 per annum, depending on experience.
Key Requirements:
- Proven experience in complaints handling, customer service, or a similar role.
- Solid understanding of regulatory timescales and deadlines for complaint resolution.
- Strong written and verbal communication skills, with the ability to draft clear and professional correspondence.
- Exceptional organisational skills and the ability to manage multiple cases simultaneously.
-
Complaints and Resolution Expert
3 weeks ago
London, Greater London, United Kingdom Equiniti Full timeWhy Join Our Team?At Equiniti, we are passionate about delivering exceptional service to our customers. As a Compliance and Resolution Expert, you will play a critical role in ensuring that our customers receive the highest level of service and that their complaints are resolved in a fair and efficient manner.We are committed to providing a supportive and...
-
Complaints Resolution Manager
3 weeks ago
London, Greater London, United Kingdom Nuffield Health Parkside Hospital and Cancer Centre London Full timeJob Title: Complaints Resolution ManagerEstimated Salary: £34,000 - £40,000 per annum.About Us:Nuffield Health Parkside Hospital and Cancer Centre London is one of the leading private hospitals in South-West London, easily accessible from Central London and the surrounding areas. We have provided high-quality independent healthcare to the local community...
-
Head of Complaints Resolution
3 weeks ago
London, Greater London, United Kingdom CV Library Full timeJob Overview: We are a leading recruitment agency looking for a Senior Operations Manager to join our mortgage complaints team on a 6-month contract. The ideal candidate will have a strong background in operations management, preferably in a retail bank or mortgage company/lender.Responsibilities:Manage a team of operations staff to ensure seamless delivery...
-
Complaint Resolution Manager
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are looking for a skilled Complaint Resolution Manager to join our team at Brackenberry Ltd. As a Complaint Resolution Manager, you will lead on investigating and responding to complex cases.Estimated Salary: £21.98 - £29.31 per hourKey ResponsibilitiesYou will support the Council to meet performance targets and regulatory requirements through proactive...
-
Complaints Resolution Executive
1 week ago
London, Greater London, United Kingdom Redefined Ltd Full timeComplaints Resolution ExecutiveAs a Complaints Resolution Executive at Redefined Ltd, you will be responsible for investigating, managing and resolving individual customer complaints for our UK or Republic of Ireland (ROI) insurance plans or our UK credit plans.Key responsibilities include completing case management ownership of any complaint handled,...
-
Complaint Resolution Manager
1 week ago
London, Greater London, United Kingdom Manpower UK Ltd Full timeJob DescriptionThe successful candidate will be a Complaint Resolution Manager responsible for managing up to 80 open complaints at any given time. You will work closely with colleagues to ensure effective complaint resolution and contribute to team goals. This role offers a unique opportunity to analyze customer feedback and develop product and service...
-
Complaints Resolution Manager
4 days ago
London, Greater London, United Kingdom CV-Library Full timeCompany Overview:"> TRI Consulting Ltd is a leading housing association that values providing a highly resolution-based service. We are currently seeking a temporary Complaints Dispute Resolution Lead to join our team for approximately 4 months.
-
NHS Complaints Resolution Lead
2 weeks ago
London, Greater London, United Kingdom NHS Full timeNHS Complaints Resolution LeadWe are seeking an experienced NHS Complaints Resolution Lead to join our team. As a key member of the Corporate Team, you will be responsible for managing and investigating complaints related to NHS funded care.Your responsibilities will include supporting complaints that go to the second stage, ensuring they are dealt with...
-
AI Complaint Resolution Specialist
2 days ago
London, Greater London, United Kingdom Harnham Full time £80,000Job Title: AI Complaint Resolution SpecialistWe are working with a leading edge AI startup in the LegalTech sector. This innovative company aims to transform complaints resolution processes for regulated industries.The role involves developing and enhancing AI-driven solutions for consumer dispute resolution within a rapidly growing market-leading startup....
-
Complaints and Resolution Coordinator
2 weeks ago
London, Greater London, United Kingdom Daniel Owen Ltd. Full timeDaniel Owen Ltd. is looking for a skilled Complaints and Resolution Coordinator to join our team.About the JobYou will be responsible for leading on the activities required as set out in the Building Compliance Framework for the properties Certitude owns or leases.The ideal candidate will have excellent complaint handling and communication skills, actively...
-
Resolution Expert
2 weeks ago
London, Greater London, United Kingdom Axion Tech Systems Pvt. Ltd. Full timeResponsibilitiesWe are seeking a Resolution Expert to handle customer complaints and concerns with professionalism and expertise.This role involves assisting customers in selecting the right product according to their needs and requirements.The ideal candidate will have excellent communication skills and be able to coordinate responses to customer inquiries...
-
Complaints Resolution Analyst
3 weeks ago
London, Greater London, United Kingdom Quilter plc Full timeAbout the JobWe are seeking a Complaints Resolution Analyst to join our team at Quilter plc. The successful candidate will be responsible for investigating and resolving complaints and internal reviews, ensuring a high level of customer satisfaction. This is a great opportunity to work in a dynamic and supportive environment, where you can develop your...
-
Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Jadedldn Full timeWe are seeking a Complaints Resolution Specialist to join our team at Jadedldn. As a key member of our customer service team, you will be responsible for resolving customer complaints in a professional and timely manner.The ideal candidate will have at least 2-3 years of experience in customer service, with a strong background in managing customer complaints...
-
Complaint Resolution Lead
42 minutes ago
London, Greater London, United Kingdom CV-Library Full timeWe are seeking a skilled Customer Experience Manager to lead our Repairs & Maintenance service. In this role, you will oversee the complaints process, ensuring timely and effective resolution. Your expertise in managing a planning function for a mobile workforce will be essential in driving customer service best practice.Job RequirementsYou will have...
-
Customer Complaints Resolution Manager
4 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob DescriptionThis role is a great opportunity for an experienced professional to join the CRA GROUP LIMITED team as a Customer Complaints Resolution Manager. The successful candidate will be responsible for managing and resolving customer complaints in a timely and efficient manner.The ideal candidate will have experience in a similar role, preferably...
-
Complaints Resolution Expert
3 weeks ago
London, Greater London, United Kingdom Daniel Owen Ltd Full timeDaniel Owen Ltd is seeking a skilled Compliance Officer to join its team in South East London.This on-going contract position offers a competitive hourly rate of £24-27ph PAYE and requires 3 days on-site and 2 days working from home.The successful candidate will be responsible for delivering excellent compliance performance and smooth day-to-day repairs...
-
Financial Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom St. James's Place Full timeAbout the RoleWe are seeking an experienced Financial Complaints Resolution Specialist to join our team at St. James's Place. In this role, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.Key ResponsibilitiesInvestigate customer complaints thoroughly, gathering all relevant evidence and collaborating...
-
Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Fairstone Group Ltd. Full timeHead of Central Compliance TeamThe RoleFairstone Group Ltd. is seeking an experienced Complaints Handler to join their central compliance team. As a specialist complaints handler, you will be responsible for reviewing and resolving complaints received by the company's entities.Main ResponsibilitiesSet up, acknowledge, and log new complaints in line with...
-
Complaints Resolution and Exams Manager
1 day ago
London, Greater London, United Kingdom International House London Full timeAbout the Role We are seeking a results-driven Complaints Resolution and Exams Manager to join our team at International House London. This pivotal role will involve leading the resolution of customer complaints and ensuring the smooth functioning of the Exams Centre. As a senior member of our team, you will be responsible for managing candidate queries,...
-
Chief Complaints Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are working closely with a Local Authority in London to assist with the appointment of a Chief Complaints Resolution Manager on a 3-month contract, which is highly likely to be extended at our client's discretion. Please apply with your CV for immediate consideration.**Salary:** £26,500 - £34,800 per month (based on a 30-day working month)**Job...