Complaints Resolution Manager

1 month ago


London, Greater London, United Kingdom Nuffield Health Parkside Hospital and Cancer Centre London Full time
Job Title: Complaints Resolution Manager

Estimated Salary: £34,000 - £40,000 per annum.

About Us:

Nuffield Health Parkside Hospital and Cancer Centre London is one of the leading private hospitals in South-West London, easily accessible from Central London and the surrounding areas. We have provided high-quality independent healthcare to the local community for over 35 years.

Job Summary:

We are looking for an experienced Complaints Resolution Manager to join our team, responsible for managing the Nuffield Health complaints process, maintaining the complaints spreadsheet, and working closely with the nursing admin office. The ideal candidate will have excellent communication and analytical skills, with the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Deal directly with patients who raise concerns or complaints, both verbal and written
  • Manage the Nuffield Health complaints process
  • Maintain the complaints spreadsheet and all relevant complaints to Radar
  • Organise weekly complaints meetings with relevant department managers
  • Support the wider team with administration functions
What We Offer:

Nuffield Health offers a competitive salary package, access to exclusive health and wellbeing initiatives, and career development opportunities to help you progress your career.



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