Complaints Resolution Specialist
1 day ago
Estimated Salary: £35,000 - £40,000 per annum
We are seeking a skilled Complaints Resolution Specialist to join our team at Service Care Solutions Ltd. As a hybrid role with a minimum of three days in the office, you will take ownership of complaints from start to finish, conducting thorough investigations and delivering high-quality responses that meet regulatory standards.
About the Role:
- Provide outstanding customer service when interacting with complainants via correspondence, phone, or in person.
- Demonstrate a commitment to resolution-focused service, striving to resolve complaints effectively at the first stage.
- Take ownership of complaints from initiation to closure, keeping customers regularly informed about progress.
Key Requirements:
- Proven experience in complaints handling, customer service, or a similar role.
- Sound understanding of regulatory timescales and deadlines for complaint resolution.
- Strong written and verbal communication skills, with the ability to draft clear and professional correspondence.
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