Complaints Resolution Specialist

18 hours ago


London, Greater London, United Kingdom Chip UK Full time

We are looking for a skilled Complaints Resolution Specialist to join our customer support team. In this role, you will be responsible for resolving customer complaints and queries in a timely manner.

About the Role:
  • Work closely with colleagues to deliver exceptional customer experiences.
  • Collaborate with the complaints handling team to ensure effective issue resolution.
  • Troubleshoot technical issues and optimize user experience.
  • Report bugs and UX issues to the development team.

The ideal candidate will have 1-2 years of experience in complaints handling within a financial institution and excellent communication and problem-solving skills.

Benefits:
  • A competitive salary of £25,000 - £30,000 per annum.
  • A range of benefits, including a workplace pension scheme and private medical insurance.

At Chip UK, we are committed to creating a positive work environment and delivering exceptional customer experiences.



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