Complaint Resolution Lead

3 hours ago


London, Greater London, United Kingdom CV-Library Full time

We are seeking a skilled Customer Experience Manager to lead our Repairs & Maintenance service. In this role, you will oversee the complaints process, ensuring timely and effective resolution. Your expertise in managing a planning function for a mobile workforce will be essential in driving customer service best practice.

Job Requirements
  • You will have previous experience in social housing repairs and maintenance, preferably with a focus on customer service.
  • Strong people management skills are required to lead a team of Complaints Handlers.
  • Able to build and nurture strong relationships with colleagues based at other sites/offices.

This is a challenging yet rewarding role with a competitive salary range of £40,000 - £44,000 per annum.



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