Complaint Handling Professional

7 days ago


London, Greater London, United Kingdom Service Care Solutions Ltd Full time
Complaint Handling Professional: Job Summary

Service Care Solutions Ltd is seeking a skilled Complaint Handling Professional to join our team. This is a hybrid role with a minimum of three days in the office. The successful candidate will have a proven track record in complaints handling, customer service, or a similar role, as well as excellent communication and problem-solving skills.

The key responsibilities of this role include:
  1. Managing and resolving customer complaints in a fair and impartial manner.
  2. Preparing and issuing compensation payments in accordance with established service standards.
  3. Maintaining accurate and detailed records of all interactions and updates related to complaints in the CRM system.

Key Requirements:
  1. Strong analytical and problem-solving skills, with the ability to analyse complex information to reach fair outcomes.
  2. Proficiency in using CRM systems and maintaining accurate records.


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