Customer Experience Manager

2 weeks ago


London, Greater London, United Kingdom CV-Library Full time

As a Complaints Resolution Lead, you will play a crucial role in delivering excellent customer service in our Repairs & Maintenance service. You will manage a team of Complaints Handlers, ensuring they have the necessary tools and support to resolve complaints effectively.

About the Opportunity
  • This is a permanent, full-time position offering a competitive salary range of £40,000 - £44,000 per annum.
  • You will work closely with the team to develop and implement strategies to improve customer satisfaction and complaint resolution rates.
  • Advanced IT skills, including planning software, are required to drive efficiency and effectiveness in the role.


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