Finance Arrears and Complaints Manager

4 days ago


London, Greater London, United Kingdom Hometree Full time
The Challenge

We are seeking a skilled Finance Arrears and Complaints Manager to join our dynamic team at Hometree. This is a fantastic opportunity to leverage your expertise in arrears and complaints management to drive customer satisfaction and loyalty.

Key Accountabilities
  • Develop and refine comprehensive arrears and complaints handling processes to ensure strict compliance with FCA regulations.
  • Design and implement operational workflows documentation and training programs related to arrears and complaints.
  • Manage customer interactions through phone email and chat addressing complaints and inquiries while prioritising exceptional service delivery.
Requirements
  • Proven expertise in arrears and complaints management within an FCA-regulated consumer credit environment.
  • Strong understanding of FCA regulatory requirements and best practices for handling arrears and complaints.
  • Exceptional communication skills for effective stakeholder and customer engagement.
Benefits Package
  • A competitive salary of £40,000 per annum.
  • Hybrid working: spend 2 days per week with your team in our collaborative London office.
  • 300 Home office allowance.


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