Finance Arrears and Complaints Manager
4 days ago
We are seeking a skilled Finance Arrears and Complaints Manager to join our dynamic team at Hometree. This is a fantastic opportunity to leverage your expertise in arrears and complaints management to drive customer satisfaction and loyalty.
Key Accountabilities- Develop and refine comprehensive arrears and complaints handling processes to ensure strict compliance with FCA regulations.
- Design and implement operational workflows documentation and training programs related to arrears and complaints.
- Manage customer interactions through phone email and chat addressing complaints and inquiries while prioritising exceptional service delivery.
- Proven expertise in arrears and complaints management within an FCA-regulated consumer credit environment.
- Strong understanding of FCA regulatory requirements and best practices for handling arrears and complaints.
- Exceptional communication skills for effective stakeholder and customer engagement.
- A competitive salary of £40,000 per annum.
- Hybrid working: spend 2 days per week with your team in our collaborative London office.
- 300 Home office allowance.
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Senior Arrears and Complaints Manager
7 days ago
London, Greater London, United Kingdom Hometree Marketplace Limited Full timeWe are seeking a highly skilled Senior Arrears and Complaints Manager to join our team at Hometree Finance. This is an exciting opportunity to work with a rapidly expanding business, dedicated to providing flexible financing options for home energy upgrades.In this role, you will be responsible for owning the end-to-end process for arrears and complaints,...
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Arrears and Complaints Manager
5 days ago
London, Greater London, United Kingdom Hometree Full timeAbout Us: Hometree Group is a leading provider of sustainable energy solutions, dedicated to guiding UK homeowners towards more efficient and cost-effective energy consumption. Our innovative approach combines decentralized, digitized, and renewable energy sources, empowering homeowners to make informed decisions about their energy needs.Our Team: As a...
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Arrears and Complaints Management Specialist
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London, Greater London, United Kingdom Hometree Marketplace Limited Full timeIn this exciting role as **Arrears and Complaints Analyst** at Hometree Marketplace Limited, you will play a key part in shaping our approach to customer service and complaint resolution.Role HighlightsLead the development and refinement of processes for managing arrears and complaints, ensuring regulatory compliance and best practices.Design and implement...
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Hybrid Working Arrears Manager
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Financial Promotions Team Leader Alternative
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Energy Solutions Expert
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Financial Arrears Specialist
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Financial Services Professional
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Financial Promotions Team Lead
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Collections and Arrears Specialist
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London, Greater London, United Kingdom Kroo Bank Ltd Full timeKroo Bank Ltd is committed to fostering a diverse and inclusive workplace where every employee feels valued and respected. As a Lending and Collections Team Lead, you will play a key role in promoting these values and contributing to the success of our business.In this role, you will be responsible for managing day-to-day lending and collections operations,...
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Rent Arrears Support Professional
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London, Greater London, United Kingdom Blue Octopus Recruitment Ltd Full timeAbout the Role:We are looking for a highly motivated Income Recovery Officer (Home Ownership) to join our team at Blue Octopus Recruitment Ltd. As a key member of our team, you will be responsible for managing rent arrears and service charges, communicating with residents, and providing expert advice on money management.Key Requirements:Experience in rent...
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Residential Arrears Coordinator
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Complaints Resolution Manager
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London, Greater London, United Kingdom Hays Accountancy and Finance Full timeJob SummaryHays Accountancy and Finance is recruiting for a Finance Team Manager - Retail to lead our finance team.This challenging role involves overseeing a team of finance professionals, providing guidance, support, and coaching to ensure they meet their targets.You will develop and implement financial strategies to drive business growth, manage supplier...