Rent Arrears Resolution Officer

6 hours ago


London, Greater London, United Kingdom Hire Ground Full time

Hire Ground seeks a Rent Arrears Resolution Officer to oversee the management of rental arrears and ensure timely payments from tenants. The estimated annual salary for this position is around £18,000.

This role operates within an office setting, following a 4-day working week from Monday to Thursday.

The ideal candidate will have experience in managing rental arrears and providing responsive services to tenants. Key responsibilities include:

  • Assessing housing applicants and updating waiting lists
  • Issuing tenancy agreements and verifying their implementation
  • Supporting tenants with agency referrals
  • Overseeing property lettings, voids, repairs, and utility installations
  • Conducting regular property visits and ensuring maintenance standards
  • Ensuring rent collection and accurate record-keeping
  • Monitoring arrears and implementing policies
  • Mediating tenant disputes and implementing anti-harassment policies
  • Providing rehousing advice and handling property handbacks

The successful candidate will be knowledgeable about relevant housing legislation and possess effective communication skills.



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