Housing Revenue Officer
4 days ago
Job Summary
">Coyles Personnel Ltd is seeking an experienced Income Recovery Officer to join our client's team. This is a 6-month contract role with possible further extension, offering hybrid working arrangements.
">About the Position
">The successful candidate will be responsible for collecting residential rent charges, arrears, and queries from tenants and their representatives. Key duties include negotiating repayment plans, determining which cases to escalate, and taking legal action when necessary. The Income Recovery Officer will also be expected to meet targets and objectives that maximize rent collection, influencing monthly and annual collection performance and arrears reduction.
">Responsibilities and Duties
">- ">
- Negotiate repayment plans with tenants and their representatives.">
- Determine which cases to escalate and take legal action when necessary.">
- Meet targets and objectives to maximize rent collection.">
- Liaise with tenants, the court service, external solicitors, and other stakeholders to provide a professional and responsive service.">
- Ensure the Council's reputation is protected and enhanced through a high-quality, professional income collection service.">
Requirements and Qualifications
">To succeed in this role, you will need:
">- ">
- Proven experience in income recovery or a related field.">
- Excellent communication and negotiation skills.">
- Ability to work independently and as part of a team.">
- Familiarity with laws and regulations governing debt recovery.">
- Strong analytical and problem-solving skills.">
- Able to work accurately and efficiently under pressure.">
Salary and Benefits
">This role offers an estimated salary of £25,000 - £30,000 per annum, hybrid working arrangements, possible further extension of the contract, and ongoing training and development opportunities.
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