Collection Specialist

5 days ago


London, Greater London, United Kingdom Karter Thomas Ltd Full time

We are recruiting on behalf of Karter Thomas Ltd, a social housing organisation based in Kent. This is an interim 3-5 months full-time role, requiring an experienced specialist to join the team.

This office-based position offers excellent transport links and comes with a requirement for using Capita Open Housing or Capita One Housing systems.

The day-to-day duties will include:

  • Responsible for income collection and delivering a comprehensive customer-centred debt recovery service
  • Support the Housing Finance Team by being the first point of contact for residents, contractors, and others to ensure debt recovery is maximised
  • Work proactively to prevent and reduce rent arrears by providing guidance and signposting tenants to available resources
  • Monitor rent accounts and take timely action to recover rent arrears in line with organisational policies and procedures
  • Contact tenants through various channels (phone, letters, email, face-to-face) to discuss rent arrears and agree on realistic repayment arrangements
  • Address complex rent arrears cases and provide financial support & advice to tenants
  • Identify tenants experiencing financial hardship and work with them to prevent arrears from escalating
  • Offer guidance on welfare benefits, budgeting, and money management, and refer tenants to external support services where appropriate
  • Maintain accurate and up-to-date records of all actions taken, ensuring compliance with data protection regulations
  • Manage case files in accordance with organisational income recovery policies and adhere to relevant legislation

The successful candidate will have a basic DBS and experience using Capita Open Housing, which will be tested at interviews.

Salary: £35,000 - £45,000 per annum. Benefits and other rewards may be offered depending on company policy.



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