Arrears and Vulnerability Specialist

4 weeks ago


London, Greater London, United Kingdom Kroo Ltd Full time
About the Opportunity

This is a unique opportunity to join a cutting-edge fintech company and make a real impact on people's lives. As a Collections and Financial Wellbeing Manager, you will have the chance to develop and implement policies for arrears, forbearance, collections, and managing customer vulnerability, providing direct support on customer cases where necessary.

You will also be responsible for managing day-to-day operations of the 1st Line Lending Operations team, ensuring efficient management of customer accounts and serving as an escalation point for complex customer issues.



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