Collections and Arrears Specialist

5 days ago


London, Greater London, United Kingdom Kroo Bank Ltd Full time

Kroo Bank Ltd is committed to fostering a diverse and inclusive workplace where every employee feels valued and respected. As a Lending and Collections Team Lead, you will play a key role in promoting these values and contributing to the success of our business.

In this role, you will be responsible for managing day-to-day lending and collections operations, developing and implementing policies for arrears, forbearance, and collections, and providing direct support on customer cases. You will also lead recruitment, training, and development of the team to ensure analysts are equipped to grow alongside Kroo's expanding business.

The ideal candidate will have 3 years of experience working with consumer credit products and a strong understanding of 1st line processes, including experience with arrears and collections procedures. They will also possess good knowledge of consumer credit and its implications for organisations offering consumer lending products.

This is an excellent opportunity to join a growing fintech company that prioritises customer wellbeing and offers a comprehensive benefits package, including a generous holiday package, mental health support, a workplace pension, and access to a modern office in Central London. With a competitive salary of £60,000 - £70,000 per annum, plus benefits, you will have the opportunity to grow your career in a dynamic and innovative environment.



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