Mortgage Arrears Resolution Professional
23 hours ago
The Role
We are seeking a highly motivated and experienced Mortgage Arrears Resolution Professional to join our team at The Recruiters Room. In this role, you will be responsible for communicating with customers who have fallen into arrears on their mortgage account and providing them with positive solutions to resolve their debts.
You will work closely with customers to understand their financial situation and develop tailored plans to resolve their arrears. Your excellent communication and interpersonal skills will enable you to build strong relationships with customers and ensure they feel supported throughout the process.
Responsibilities:
- Communicate with customers who have fallen into arrears on their mortgage account
- Provide positive solutions to these accounts while adhering to regulations and legislation
- Work closely with customers to understand their financial situation and develop tailored plans to resolve their arrears
- Maintain accurate records and documentation
- Meet or exceed performance targets
What We Offer
- Fully remote working with all equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
Requirements:
- High-volume, telephone-based, Debt Collections experience (B2C)
- Experience working in an FCA regulated environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in using computer software and systems
-
Rent Arrears Resolution Officer
6 days ago
London, Greater London, United Kingdom Hire Ground Full timeHire Ground seeks a Rent Arrears Resolution Officer to oversee the management of rental arrears and ensure timely payments from tenants. The estimated annual salary for this position is around £18,000.This role operates within an office setting, following a 4-day working week from Monday to Thursday.The ideal candidate will have experience in managing...
-
Senior Arrears Resolution Specialist
3 days ago
London, Greater London, United Kingdom The Recruiters Room Full timeAbout the RoleWe are seeking a skilled and confident Arrears Collections Agent to join our team from 7th April 2025. The successful applicant will have a proven track record of working in an FCA regulated environment and experience with high-volume, telephone-based debt collections.The role involves communicating with customers who have fallen into arrears...
-
Collections Specialist
2 weeks ago
London, Greater London, United Kingdom Metro Bank Plc Full timeAt Metro Bank Plc, we are committed to creating a diverse and inclusive work environment that fosters growth and development. We value individuals who take responsibility, prioritize customer satisfaction, and drive business success.Key Responsibilities:We seek an experienced collections specialist to efficiently manage arrears cases, ensuring timely...
-
Arrears and Complaints Management Specialist
5 days ago
London, Greater London, United Kingdom Hometree Marketplace Limited Full timeIn this exciting role as **Arrears and Complaints Analyst** at Hometree Marketplace Limited, you will play a key part in shaping our approach to customer service and complaint resolution.Role HighlightsLead the development and refinement of processes for managing arrears and complaints, ensuring regulatory compliance and best practices.Design and implement...
-
Mortgage Servicing Professional
4 weeks ago
London, Greater London, United Kingdom Kensington Mortgage Company Limited Full timeCompany OverviewKensington Mortgage Company Limited is a leading specialist mortgage lender in the UK, offering mortgages to individuals who have been turned down by high street lenders. Our company has a strong track record of innovation and customer service, and we are committed to providing solutions that meet the needs of our customers.
-
CeMAP Qualified Mortgage Professional
4 weeks ago
London, Greater London, United Kingdom Refresh Mortgage Network Limited Full timeFresh Perspectives: Join Our Mortgage Broker Team: At Refresh Mortgage Network Limited, we are passionate about delivering outstanding results and providing unparalleled service to our clients. As a Mortgage Broker, you will be at the forefront of this journey, helping us to shape the future of the mortgage industry.About the Opportunity: As a key member of...
-
Mortgage Broker Professional
1 week ago
London, Greater London, United Kingdom Mortgage Advice Bureau Full timeAbout the RoleThis is an exciting opportunity for a self-employed or employed Mortgage Adviser to work with a quality estate agency lead source across Derbyshire, providing access to a fantastic lead source.The remuneration for this role will be based on a commission structure with leads and support provided, offering attractive earnings potential and career...
-
Professional Mortgage Broker Opportunity
3 days ago
London, Greater London, United Kingdom Mortgage Advice Bureau (MAB) Full timeMortgage Advice Bureau (MAB) is a reputable mortgage broker and network, boasting over 200 awards in recent years.We are seeking an experienced, CeMAP qualified Mortgage Adviser due to our continued growth plans.As a self-employed Mortgage Adviser, you will have access to a lead source from a market leading estate agency introducer, requiring focus on...
-
Arrears Collections Coordinator
2 days ago
London, Greater London, United Kingdom The Recruiters Room Full timeWhy Choose Us?The Recruiters Room is a leading recruitment agency that specialises in finding top talent for our clients across various industries. We pride ourselves on delivering exceptional results and building long-term relationships with our clients and candidates.In this role, you will have the opportunity to work with a successful and dynamic team...
-
Senior Mortgage Consultant
18 hours ago
London, Greater London, United Kingdom Countrywide Mortgage Services Full timeWe are looking for a Senior Mortgage Consultant to enhance our customers' mortgage experience in London. The ideal candidate will have a strong CeMAP background, excellent communication skills, and the ability to work in a target-driven environment with a competitive OTE of £60k+.Responsibilities:Maintain relationships with estate agency teams to ensure...
-
Mortgage and Protection Specialist
6 days ago
London, Greater London, United Kingdom Countrywide Mortgage Services Full time**Countrywide Mortgage Services** is seeking a skilled Mortgage and Protection Specialist to join their team in Catford. With an estimated salary of £60,000 (OTE), this role offers a competitive compensation package.The ideal candidate will have excellent communication skills, be adaptable, and self-motivated with the ability to work in a fast-paced...
-
Mortgage Broker Specialist
4 weeks ago
London, Greater London, United Kingdom Refresh Mortgage Network Limited Full timeMortgage Broker Job Description: We are seeking a skilled and ambitious Mortgage Broker to join our Refresh Mortgage Network team. This is an excellent opportunity for those who want to build a successful career in the mortgage industry.Job Overview: As a Mortgage Broker, you will be responsible for representing Refresh Mortgage Network and providing expert...
-
Mortgage and Financial Services Professional
9 hours ago
London, Greater London, United Kingdom LVB Financial Services Limited TA The Mortgage Giant Full timeWe are seeking a seasoned Mortgage Adviser to join our team at LVB Financial Services Limited T/A The Mortgage Giant.This opportunity presents a unique chance for experienced professionals to leverage our platform's capabilities, providing independent advice on mortgages and insurance products from across the market.Key qualifications include:CeMAP...
-
Rent Arrears Specialist
4 weeks ago
London, Greater London, United Kingdom Hatched Recruitment Group Full timeJob Description:As a Rent Arrears Specialist, you will be responsible for managing rent arrears cases from initial contact through to recovery. You will work closely with tenants, external agencies, and internal departments to ensure that all cases are progressed in a timely and efficient manner. Key Responsibilities:To be the first point of contact for...
-
Rent Arrears Support Professional
4 weeks ago
London, Greater London, United Kingdom Blue Octopus Recruitment Ltd Full timeAbout the Role:We are looking for a highly motivated Income Recovery Officer (Home Ownership) to join our team at Blue Octopus Recruitment Ltd. As a key member of our team, you will be responsible for managing rent arrears and service charges, communicating with residents, and providing expert advice on money management.Key Requirements:Experience in rent...
-
Experienced Mortgage Professionals Wanted
3 days ago
London, Greater London, United Kingdom LVB Financial Services Limited TA The Mortgage Giant Full timeLVB Financial Services Limited T/A The Mortgage Giant is a leading provider of mortgage solutions. We are looking for an experienced Mortgage Adviser to join our team and help us grow our business. As a Mortgage Adviser, you will be responsible for providing expert advice to clients and identifying new business opportunities.We offer a competitive salary of...
-
Mortgage Underwriter Specialist
1 month ago
London, Greater London, United Kingdom Buckden Partners Full timeBuckden Partners is seeking an experienced Mortgage Underwriter to join our team in this challenging role.As a Mortgage Underwriter, you will be responsible for underwriting mortgages across various asset classes, ensuring that lending decisions are made within delegated authority and risk is managed effectively.The ideal candidate will have strong...
-
Mortgage Network Governance Lead
3 days ago
London, Greater London, United Kingdom Refresh Mortgage Network Limited Full timeJob Title: Mortgage Network Governance LeadRefresh Mortgage Network Limited is seeking a highly skilled Mortgage Network Governance Lead to oversee and maintain competence with regulatory requirements governing mortgage lending activities. This is a full-time, permanent position working remotely from home, where you will be responsible for ensuring that all...
-
Head of Complaints Resolution
4 weeks ago
London, Greater London, United Kingdom CV Library Full timeJob Overview: We are a leading recruitment agency looking for a Senior Operations Manager to join our mortgage complaints team on a 6-month contract. The ideal candidate will have a strong background in operations management, preferably in a retail bank or mortgage company/lender.Responsibilities:Manage a team of operations staff to ensure seamless delivery...
-
Arrears and Recoveries Professional
7 days ago
London, Greater London, United Kingdom Marc Daniels Full timeJob DescriptionThe Collections and Recoveries Specialist role at Marc Daniels is a critical part of the business, ensuring that customers who have fallen behind on payments are supported and encouraged to get back on track. The successful candidate will have excellent communication skills, be able to work under pressure, and possess a strong analytical...