Mortgage Network Governance Lead

23 hours ago


London, Greater London, United Kingdom Refresh Mortgage Network Limited Full time
Job Title: Mortgage Network Governance Lead

Refresh Mortgage Network Limited is seeking a highly skilled Mortgage Network Governance Lead to oversee and maintain competence with regulatory requirements governing mortgage lending activities. This is a full-time, permanent position working remotely from home, where you will be responsible for ensuring that all advisers achieve and maintain Competent Adviser Status, and supporting an adviser to achieve Competent Adviser Status and supporting the advisers to maintain Competent Adviser Status.

About the Role:
You will also be responsible for getting involved with the Induction training of both mortgage & equity release advisers, increasing awareness & compliance regulations of Equity Release, and completing reviews of mortgage, insurance and equity release cases, providing feedback on risks, shortfalls or potential fraud for adviser action. Additionally, you will undertake 121 meetings ensuring all KPIs are being met by the adviser, deal with adviser queries by phone/email, monitor AR CPD records and provide feedback, review sales promotions and documentation and provide feedback/guidance as required, point of contact for customer complaints, and identify potential process/systems/documents improvements.

Key Responsibilities:
  • Support an adviser to achieve Competent Adviser Status
  • Support the advisers to maintain Competent Adviser Status
  • Training and Education - get involved with the Induction training of both mortgage & equity release advisers
  • Increase awareness & compliance regulations of Equity Release
  • Quality Assurance and Monitoring - complete business standards reviews and observations
  • Complete reviews of mortgage, insurance and equity release cases, provide feedback on risks, shortfalls or potential fraud for adviser action
  • Undertake 121 meetings ensuring all KPIs are being met by the adviser
  • Deal with adviser queries by phone/email
  • Monitor AR CPD records and provide feedback
  • Review sales promotions and documentation and provide feedback/guidance as required
  • Point of contact for customer complaints
  • Identify potential process/systems/documents improvements

Salary: £62,000 - £72,000 per annum (dependent on experience)

Required Skills and Qualifications:
  • Knowledge of FCA regulatory requirements
  • Experience of supervising a team of mortgage advisers
  • Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements
  • CeMAP (essential)
  • CeRER (desirable)
  • Coaching and mentoring skills
  • Able to handle difficult conversations
  • Experience of handling customer complaints
  • Planning and organisation skills
  • Coaching and monitoring skills

Benefits:
  • Competitive salary
  • Opportunities for professional growth and development
  • Flexible working arrangements


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