Regulatory Compliance Specialist

1 day ago


London, Greater London, United Kingdom Refresh Mortgage Network Limited Full time
Job Title: Regulatory Compliance Specialist

Refresh Mortgage Network Limited is seeking a highly skilled Regulatory Compliance Specialist to join our growing team in the UK. This is a full-time, permanent position working remotely from home, where you will be responsible for overseeing and maintaining competence with regulatory requirements governing mortgage lending activities.

About the Role:
Your primary focus will be on integrity and attention to detail, ensuring that all advisers achieve and maintain Competent Adviser Status. You will also be responsible for supporting an adviser to achieve Competent Adviser Status and supporting the advisers to maintain Competent Adviser Status. In addition, you will get involved with the Induction training of both mortgage & equity release advisers, increase awareness & compliance regulations of Equity Release, and complete reviews of mortgage, insurance and equity release cases, providing feedback on risks, shortfalls or potential fraud for adviser action.

Key Responsibilities:
  • Support an adviser to achieve Competent Adviser Status
  • Support the advisers to maintain Competent Adviser Status
  • Training and Education - get involved with the Induction training of both mortgage & equity release advisers
  • Increase awareness & compliance regulations of Equity Release
  • Quality Assurance and Monitoring - complete business standards reviews and observations
  • Complete reviews of mortgage, insurance and equity release cases, provide feedback on risks, shortfalls or potential fraud for adviser action
  • Undertake 121 meetings ensuring all KPIs are being met by the adviser
  • Deal with adviser queries by phone/email
  • Monitor AR CPD records and provide feedback
  • Review sales promotions and documentation and provide feedback/guidance as required
  • Point of contact for customer complaints
  • Identify potential process/systems/documents improvements

Salary: £65,000 - £75,000 per annum (dependent on experience)

Required Skills and Qualifications:
  • Knowledge of FCA regulatory requirements
  • Experience of supervising a team of mortgage advisers
  • Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements
  • CeMAP (essential)
  • CeRER (desirable)
  • Coaching and mentoring skills
  • Able to handle difficult conversations
  • Experience of handling customer complaints
  • Planning and organisation skills
  • Coaching and monitoring skills

Benefits:
  • Competitive salary
  • Opportunities for professional growth and development
  • Flexible working arrangements


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