Arrears Collections Coordinator

2 days ago


London, Greater London, United Kingdom The Recruiters Room Full time

Why Choose Us?

The Recruiters Room is a leading recruitment agency that specialises in finding top talent for our clients across various industries. We pride ourselves on delivering exceptional results and building long-term relationships with our clients and candidates.

In this role, you will have the opportunity to work with a successful and dynamic team that is passionate about making a difference in people's lives. You will be empowered to take ownership of your work and make a real impact on our clients' businesses.

Key Responsibilities:

  • Communicate with customers who have fallen into arrears on their mortgage account
  • Provide positive solutions to these accounts while adhering to regulations and legislation
  • Work closely with customers to understand their financial situation and develop tailored plans to resolve their arrears
  • Maintain accurate records and documentation
  • Meet or exceed performance targets

Benefits:

  • Fully remote working with all equipment supplied
  • A yearly bonus
  • Frequent staff incentives which include high street vouchers
  • Annual awards
  • Employee assistance and welfare programme
  • Private healthcare
  • Subsidized gym memberships

Requirements:

  • High-volume, telephone-based, Debt Collections experience (B2C)
  • Experience working in an FCA regulated environment
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in using computer software and systems


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