Arrears Collections Coordinator
2 days ago
Why Choose Us?
The Recruiters Room is a leading recruitment agency that specialises in finding top talent for our clients across various industries. We pride ourselves on delivering exceptional results and building long-term relationships with our clients and candidates.
In this role, you will have the opportunity to work with a successful and dynamic team that is passionate about making a difference in people's lives. You will be empowered to take ownership of your work and make a real impact on our clients' businesses.
Key Responsibilities:
- Communicate with customers who have fallen into arrears on their mortgage account
- Provide positive solutions to these accounts while adhering to regulations and legislation
- Work closely with customers to understand their financial situation and develop tailored plans to resolve their arrears
- Maintain accurate records and documentation
- Meet or exceed performance targets
Benefits:
- Fully remote working with all equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
Requirements:
- High-volume, telephone-based, Debt Collections experience (B2C)
- Experience working in an FCA regulated environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in using computer software and systems
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