Collections Management Specialist

2 weeks ago


London, Greater London, United Kingdom YouLend Full time
About the Role

We are seeking a highly skilled Collections Management Specialist to join our team at YouLend. As a key member of our collections and recoveries department, you will play a crucial role in promoting and sustaining constructive relationships with merchants and colleagues.

As a Debt Recovery Coordinator, you will be responsible for providing a first-class service in resolving non/under-paying merchant issues. This will involve case management of high-value accounts in arrears, handling inbound and outbound telephone calls, and creating ad hoc content with high levels of care and accuracy.

Key responsibilities include:

  • Managing high-value accounts in arrears across varying circumstances
  • Handling inbound and outbound telephone calls with high levels of care and accuracy
  • Creating ad hoc content to communicate with merchants
  • Negotiating and implementing positive solutions with merchants
  • Building positive relationships with merchants to validate their circumstances and resolve issues
  • Dealing with a variety of challenges and thinking on your feet

Essential requirements include:

  • Fluent German language skills
  • At least one year's experience in a Credit Control/Collections/Debt Recovery environment

Desirable traits include:

  • HubSpot proficiency
  • Excel experience
  • Insolvency knowledge
  • Legal escalation understanding
  • Excellent attention to detail and confidence working with data

YouLend is committed to creating a diverse and inclusive workplace, and we welcome applications from candidates with a range of backgrounds and experiences. We offer a comprehensive benefits package, including stock options, private medical insurance, and enhanced maternity and paternity leave. If you are a motivated and organized individual with a passion for collections and recoveries, we would love to hear from you.



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