Financial Health Specialist

4 weeks ago


London, Greater London, United Kingdom Rockford Investment Group Ltd Full time £29,858

Financial Health Specialist

We're seeking a skilled Financial Health Specialist to work in partnership with a well-known Retail Banking Client within a high-volume inbound call centre environment.

Key Responsibilities:

  • Handle a large number of calls to understand customers' financial circumstances and create appropriate arrears solutions.
  • Work towards high productivity and quality standards set by the project.
  • Offer specialised support for vulnerable customers using the TEXAS framework.
  • Escalate any issues to the Team Leader.

Requirements:

  • Minimum 3 months' consecutive experience in collections, financial services, or utilities.
  • High volume inbound call centre experience.
  • Evidence of working with vulnerable customers, with knowledge of TEXAS or other vulnerability models.

Skills Required:

  • Previous collections, debt, or arrears management experience.
  • Excellent telephone manner and strong communication skills.
  • Experience of following processes and working in a regulated environment.
  • Good MS Office skills.


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