Financial Health Specialist
4 weeks ago
Financial Health Specialist
We're seeking a skilled Financial Health Specialist to work in partnership with a well-known Retail Banking Client within a high-volume inbound call centre environment.
Key Responsibilities:
- Handle a large number of calls to understand customers' financial circumstances and create appropriate arrears solutions.
- Work towards high productivity and quality standards set by the project.
- Offer specialised support for vulnerable customers using the TEXAS framework.
- Escalate any issues to the Team Leader.
Requirements:
- Minimum 3 months' consecutive experience in collections, financial services, or utilities.
- High volume inbound call centre experience.
- Evidence of working with vulnerable customers, with knowledge of TEXAS or other vulnerability models.
Skills Required:
- Previous collections, debt, or arrears management experience.
- Excellent telephone manner and strong communication skills.
- Experience of following processes and working in a regulated environment.
- Good MS Office skills.
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