Financial Promotions Team Lead

3 days ago


London, Greater London, United Kingdom Hometree Marketplace Limited Full time

Hometree Marketplace Limited is a pioneering force in the UK residential energy sector. As our **Arrears and Complaints Analyst**, you will be at the forefront of shaping our customer-centric approach to managing arrears and complaints.

Responsibilities
  • Develop and enhance comprehensive processes for arrears and complaints management, aligning with FCA guidelines and best practices.
  • Design and implement operational workflows, documentation, and training programs for effective arrears and complaints resolution.
  • Engage with customers via phone, email, and chat, resolving complaints efficiently and maintaining high customer satisfaction levels.
  • Maintain accurate records of arrears and complaints, facilitating data-driven decision-making and process improvements.

Join our dynamic team and contribute to our mission of making sustainable home upgrades more accessible to UK homeowners. Enjoy a competitive salary of £45,000-£55,000 per annum, dependent on experience, and a range of employee benefits.


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