Fundraising Complaints Officer

6 days ago


London, Greater London, United Kingdom Prospectus Full time

About the Role

We are recruiting for a highly skilled Fundraising Complaints Officer to join our team. This is a fantastic opportunity to make a real difference in the charity sector. As a Case Officer, you will be responsible for delivering excellent service to all stakeholders, investigating and resolving complaints in a prompt and efficient manner, and managing your own caseload.

Key Responsibilities

  1. Deliver excellent service to all stakeholders
  2. Investigate and resolve complaints in a prompt and efficient manner
  3. Manage your own caseload

Requirements

To be considered for this post, you will need:

  • Experience in a casework or complaints-handling environment
  • The ability to investigate, analyse and exercise judgement in complex situations
  • Exceptional verbal and written communication skills
  • The ability to understand the regulatory framework that the regulator operates within

What We Offer

We offer a competitive salary of £32,000 - £37,000 per annum, depending on experience, and a hybrid working arrangement with two days based in our London office. If you are passionate about delivering a high-quality service to all stakeholders, we would love to hear from you.



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