Fundraising Complaints Officer
6 days ago
About the Role
We are recruiting for a highly skilled Fundraising Complaints Officer to join our team. This is a fantastic opportunity to make a real difference in the charity sector. As a Case Officer, you will be responsible for delivering excellent service to all stakeholders, investigating and resolving complaints in a prompt and efficient manner, and managing your own caseload.
Key Responsibilities
- Deliver excellent service to all stakeholders
- Investigate and resolve complaints in a prompt and efficient manner
- Manage your own caseload
Requirements
To be considered for this post, you will need:
- Experience in a casework or complaints-handling environment
- The ability to investigate, analyse and exercise judgement in complex situations
- Exceptional verbal and written communication skills
- The ability to understand the regulatory framework that the regulator operates within
What We Offer
We offer a competitive salary of £32,000 - £37,000 per annum, depending on experience, and a hybrid working arrangement with two days based in our London office. If you are passionate about delivering a high-quality service to all stakeholders, we would love to hear from you.
-
Chief Fundraising Officer
2 days ago
London, Greater London, United Kingdom Bamboo Fundraising Recruitment Full timeJob Title: Chief Fundraising OfficerPioneering a New Era in FundraisingBamboo Fundraising Recruitment is seeking an exceptional leader to spearhead our fundraising efforts. As the Head of Fundraising/Partnerships, you will develop innovative strategies, inspire a talented team, and build enduring relationships with donors and supporters.This role is ideal...
-
Fundraising Director
1 week ago
London, Greater London, United Kingdom Bamboo Fundraising Recruitment Full timeLead Ambitious Fundraising EffortsBamboo Fundraising Recruitment is partnering with Spread a Smile, a charity transforming hospital stays into magical moments of joy and connection. As their Head of Fundraising/Partnerships, you'll drive innovative strategies, inspire a talented team, and build lasting partnerships to raise £1.9 million in 2024/25.This is...
-
Chief Fundraising Strategist
6 days ago
London, Greater London, United Kingdom Bamboo Fundraising Recruitment Full timeBamboo Fundraising Recruitment is seeking a Chief Fundraising Strategist to lead the mission forward for Spread a Smile, a charity that brings joy and connection to seriously ill children in hospitals.This is a unique opportunity to join a growing charity with big ambitions. In 2024/25, they're aiming to raise £1.9 million to spread more smiles than ever...
-
Fundraising Officer
4 weeks ago
London, Greater London, United Kingdom Birkbeck University of London Full timeFundraising OfficerWe are seeking a Fundraising Officer to join our Development and Alumni Team at Birkbeck University of London. This is an exciting opportunity for someone with a passion for fundraising and a desire to make a real impact in the lives of students and academics.In this role, you will be responsible for supporting the development of a...
-
Fundraising Officer
6 days ago
London, Greater London, United Kingdom Office Angels Full timeTransformative Opportunity in Membership IndustryAre you a skilled sales professional with a passion for forging meaningful connections and securing vital funding for important causes? Do you have experience from the charity, not-for-profit, or membership sectors?Our client, a respected organisation within the membership industry, is seeking a proactive...
-
Charity Fundraising Specialist
2 days ago
London, Greater London, United Kingdom TPP Recruitment Full timeAbout the OpportunityWe are seeking a talented Charity Fundraising Specialist to develop and deliver a community fundraising programme that inspires supporters and grows the charity's network.The successful candidate will have a track record of developing and maintaining strong relationships with donors, supporters, and stakeholders, as well as managing and...
-
Chief Development Officer
3 days ago
London, Greater London, United Kingdom Bamboo Fundraising Recruitment Full timeAbout Bamboo Fundraising RecruitmentBamboo Fundraising Recruitment is proud to partner with Spread a Smile, a charity that brings joy and connection to seriously ill children in hospitals. We are seeking a visionary Head of Fundraising/Partnerships to lead their mission forward.The ideal candidate will have 5+ years of experience in fundraising management,...
-
Chief Philanthropy Officer
2 days ago
London, Greater London, United Kingdom Bamboo Fundraising Recruitment Full timeJob OverviewBamboo Fundraising Recruitment is delighted to partner with Spread a Smile, an exceptional charity transforming hospital stays into magical moments for seriously ill children.We're seeking a visionary Chief Philanthropy Officer/Partnerships to lead their mission forward. As the head of fundraising, you'll drive innovative strategies, inspire a...
-
Venue-Based Charity Development Officer
1 week ago
London, Greater London, United Kingdom The Fundraising Partnership Full timeVenue-Based Charity Development Officer">We are seeking a skilled and motivated Venue-Based Charity Development Officer to join our team at The Fundraising Partnership. This is an exciting opportunity to work with a variety of charity partners, develop your skills and knowledge, and make a real difference in the lives of people affected by dementia.">About...
-
Community Fundraising Manager
15 hours ago
London, Greater London, United Kingdom TPP RECRUITMENT Full timeAre you passionate about providing outstanding supporter care and building lasting relationships?We are seeking a highly skilled Community Fundraising Manager to join our team at TPP Recruitment.About the roleThe ideal candidate will oversee the Supporter Engagement team, ensuring all donations, enquiries, comments, and complaints are processed compliantly...
-
UK Fundraising Officer
6 days ago
London, Greater London, United Kingdom PROSPECTUS Full timeThe Prospectus team is seeking an experienced Fundraising Officer to help deliver their dynamic fundraising strategy. As part of this team, you will lead defined elements of the organisation's fundraising strategy, focusing on income generation, donor stewardship, and efficient administrative systems. Your primary objective will be to secure funds from small...
-
Fundraising Development Officer
1 week ago
London, Greater London, United Kingdom Ovacome Full timeJob DescriptionWe are seeking a Community Fundraising Officer to join our team. As a key member of our fundraising team, you will play an integral role in growing our supporter base and enhancing community engagement. Your responsibilities will include delivering excellent supporter care, assisting with the planning and execution of fundraising events,...
-
Chief Fundraising Officer
1 day ago
London, Greater London, United Kingdom Classics for All Full timeAbout the RoleWe are seeking a seasoned fundraiser to join our team as Chief Fundraising Officer.In this exciting new role, you will lead and expand our network of high-net-worth supporters and develop new partnerships within the foundation space.Working closely with our senior leadership team and trustees, you will spearhead fundraising strategies, manage...
-
Fundraising Manager
6 days ago
London, Greater London, United Kingdom TPP RECRUITMENT Full timeAbout the RoleWe are seeking a talented Fundraising Manager to lead our Supporter Engagement team and develop our community fundraising programme.Key Responsibilities:Team Leadership: Line-manage the Supporter Engagement team, ensuring all donations, enquiries, comments, and complaints are processed compliantly and efficiently across multiple...
-
Development and Partnerships Officer
1 week ago
London, Greater London, United Kingdom WR Fundraising Recruitment Full timeAbout the JobWe are seeking an experienced Fundraising & Marketing Manager to join our client, a leading charity providing mental health and bereavement support across England & Wales.The successful candidate will have a proven track record in fundraising, marketing, and event management, and experience of working in the mental health sector.Job...
-
Chief Fundraising Officer
4 days ago
London, Greater London, United Kingdom Polly Symondson Recruitment Ltd Full timeAbout UsWe believe in the importance of childhood, self-expression, and human relationships. Our mission is to open up a sense of adventure, freedom, and possibility for children who are struggling.**Job Overview**This is a new role within our team, designed to lead fundraising and communications efforts. As the Head of Fundraising and Communications, you...
-
Event Fundraising Officer
1 week ago
London, Greater London, United Kingdom Harris Hill Charity Recruitment Specialists Full timeJob Overview:">We are looking for an experienced Event Fundraising Officer to join our team. As a key member of the Community, Events, and Products Fundraising team, you will play a pivotal role in planning and delivering impactful supporter journeys and creating memorable event-day experiences.Your Key Responsibilities:">Manage end-to-end fundraising...
-
Fundraising and Partnerships Officer
4 days ago
London, Greater London, United Kingdom Islington Mind Full timeCompany OverviewIslington Mind is a leading charity providing mental health services to the local community. We are committed to delivering high-quality services that make a positive difference to people's lives.Job DescriptionWe are seeking a Fundraising Officer to join our team. The successful candidate will have proven experience in fundraising and be...
-
Chief Philanthropy Officer
1 day ago
London, Greater London, United Kingdom Bamboo Fundraising Recruitment Full timeAbout the RoleWe are seeking an experienced Head of Fundraising to lead our mission forward, driving innovative strategies, inspiring a talented team, and building lasting partnerships.This is a unique opportunity to join a growing charity with big ambitions. You will be responsible for developing and executing an ambitious, multi-channel fundraising...
-
Chief Fundraising Officer
1 week ago
London, Greater London, United Kingdom MGCfutures Full timeMGCfutures is seeking an experienced and innovative Chief Fundraising Officer to lead the development of our fundraising strategy and drive income growth. This exciting role will be responsible for developing a robust plan to increase revenue from individuals, foundations, and corporates.The successful candidate will have a proven track record in raising...