Customer Complaint Manager

Job DescriptionThis role is a great opportunity for an experienced professional to join the CRA GROUP LIMITED team as a Customer Complaints Resolution Manager. The successful candidate will be responsible for managing and resolving customer complaints in a timely and efficient manner.The ideal candidate will have experience in a similar role, preferably...

Job Description: Customer Complaints InvestigatorWe are seeking a skilled and empathetic Customer Complaints Investigator to join our team. This is a hybrid role with a minimum of three days in the office. The successful candidate will have a sound understanding of regulatory timescales and deadlines for complaint resolution, as well as strong written and...

Job OverviewThis is an exciting opportunity to work as a Customer Complaints Advisor for CV-Library in Hounslow. As a key member of the team, you will be responsible for handling customer complaints and providing excellent customer service.Key ResponsibilitiesHandle customer complaints in a timely and professional manner.Provide clarity, advice, and support...

We are seeking a highly skilled Customer Complaint Handler Lead to join our team at Service Care Solutions Ltd. This role offers a salary of £42,000 - £50,000 per annum, depending on experience, plus benefits.About the RoleAs a Customer Complaint Handler Lead, you will be responsible for leading a team of complaint handlers and ensuring that customer...

Job OverviewThe Customer Service Advocate will be working closely with the Housing Complaints Manager to deliver a high-quality complaints service to customers and the Council. This role involves investigating complaints, identifying themes and trends, and recommending corrective actions.ResponsibilitiesRespond to customer complaints in a timely and...

Job OverviewChip is seeking an Operations Manager Complaints to lead our complaint handling process. The successful candidate will be responsible for managing a team of complaint specialists, ensuring that customers receive high-quality service, and resolving complaints efficiently.The ideal candidate will have:Proven experience in operations management and...

TRI Consulting Ltd is seeking an experienced Escalated Complaints Manager to lead on the resolution of high-profile and business-significant escalated complaints.Key AccountabilitiesLead on reviewing complaints and compensation, advising on the correct level of rigor at stage 2.Assist in producing regular Complaint Reporting for stage 2 and ombudsman cases,...

Job Title: Complaints Service ManagerAre you a motivated and experienced leader looking for a new challenge? Do you have a passion for delivering exceptional service and driving business growth?We are seeking an ambitious Complaints Service Manager to join our team at Capita. As a key member of our leadership team, you will be responsible for leading a team...

About the RoleThis Senior Housing Complaint Manager position involves resolving escalated complaints in accordance with the Housing Ombudsman Complaint Handling Code. As a key member of our team, you will provide excellent customer service and manage complex complaints.ResponsibilitiesAct as a subject matter expert in dispute resolution and complaint...

Job DescriptionThe successful candidate will be a Complaint Resolution Manager responsible for managing up to 80 open complaints at any given time. You will work closely with colleagues to ensure effective complaint resolution and contribute to team goals. This role offers a unique opportunity to analyze customer feedback and develop product and service...

About Us: Hometree Group is a leading provider of sustainable energy solutions, dedicated to guiding UK homeowners towards more efficient and cost-effective energy consumption. Our innovative approach combines decentralized, digitized, and renewable energy sources, empowering homeowners to make informed decisions about their energy needs.Our Team: As a...

The ChallengeWe are seeking a skilled Finance Arrears and Complaints Manager to join our dynamic team at Hometree. This is a fantastic opportunity to leverage your expertise in arrears and complaints management to drive customer satisfaction and loyalty.Key AccountabilitiesDevelop and refine comprehensive arrears and complaints handling processes to ensure...

Job DescriptionWe are seeking a skilled Complaint Resolution Manager to join our team at Hatched Recruitment Group. The successful candidate will be responsible for supporting the Repairs Resolution Manager in implementing systems, policies, and processes that promote 'right first time' service delivery.The role involves direct contact with customers,...

In this exciting role as **Arrears and Complaints Analyst** at Hometree Marketplace Limited, you will play a key part in shaping our approach to customer service and complaint resolution.Role HighlightsLead the development and refinement of processes for managing arrears and complaints, ensuring regulatory compliance and best practices.Design and implement...

Job Summary:Hamilton Woods Associates are recruiting for a Complaints Assistant to provide temporary support on a part-time basis, with the possibility of extension. As a key member of the team, you will be responsible for handling customer feedback, providing excellent service and ensuring records are accurate.About the Role:This exciting opportunity is...

We are seeking a highly skilled Senior Arrears and Complaints Manager to join our team at Hometree Finance. This is an exciting opportunity to work with a rapidly expanding business, dedicated to providing flexible financing options for home energy upgrades.In this role, you will be responsible for owning the end-to-end process for arrears and complaints,...

At Hometree Marketplace Limited, we are committed to providing flexible financing options that make it feasible for homeowners to embrace renewable energy technologies. We are seeking a highly skilled Arrears and Complaints Management Specialist to join our team in London. The successful candidate can expect a competitive salary of £45,000 - £55,000 per...

We're seeking a highly skilled Customer Care & Feedback Executive to join our Octopus Electric Vehicles team, located in a dynamic and innovative work environment.">About the Role:">">Investigate complex customer complaints, analyzing all relevant data to deliver fair outcomes.">Communicate effectively with customers, addressing their concerns in a calm and...

We are seeking a dedicated and organized Customer Experience Executive to ensure our customers have a positive and seamless experience with our services. The ideal candidate will possess strong organisational and time management skills, excellent communication and customer service skills, and the ability to prioritise tasks, work accurately under pressure,...

Complaints Resolution ExecutiveAs a Complaints Resolution Executive at Redefined Ltd, you will be responsible for investigating, managing and resolving individual customer complaints for our UK or Republic of Ireland (ROI) insurance plans or our UK credit plans.Key responsibilities include completing case management ownership of any complaint handled,...