Senior Housing Complaint Manager

BDS (Northern) Limited is working with a leading housing association to recruit a Senior Housing Manager. This role involves providing a housing management service across two extra care sheltered services for the over 55s in Dagenham.Facilitate property lettings and tenant communication for smooth onboarding.Conduct regular health and safety checks to ensure...

Job OverviewThe Customer Service Advocate will be working closely with the Housing Complaints Manager to deliver a high-quality complaints service to customers and the Council. This role involves investigating complaints, identifying themes and trends, and recommending corrective actions.ResponsibilitiesRespond to customer complaints in a timely and...

We are a small friendly Housing Cooperative based in North London, seeking to appoint an additional Co-op worker to support our existing Admin Officer for two days per week.The post holder will work alongside the Admin Officer on Wednesdays and Thursdays from 10am to 4pm, attending Management Committee Meetings one evening per month for approximately 2...

TRI Consulting Ltd is seeking an experienced Escalated Complaints Manager to lead on the resolution of high-profile and business-significant escalated complaints.Key AccountabilitiesLead on reviewing complaints and compensation, advising on the correct level of rigor at stage 2.Assist in producing regular Complaint Reporting for stage 2 and ombudsman cases,...

About the Role We are seeking a results-driven Complaints Resolution and Exams Manager to join our team at International House London. This pivotal role will involve leading the resolution of customer complaints and ensuring the smooth functioning of the Exams Centre. As a senior member of our team, you will be responsible for managing candidate queries,...

Job OverviewWe are seeking a highly skilled Complaints Resolution Lead to join our team at TRI Consulting Ltd on a temporary basis.Key Responsibilities:Develop and implement effective strategies to resolve escalated complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code.Collaborate with operational teams to identify potential...

BDS (Northern) Limited is working with a leading housing association to recruit a Sheltered Housing Coordinator to provide a housing management service within one of their sheltered services for the over 55s.The RoleThe successful candidate will be responsible for providing on-site housing management, focusing on tenant relations, property maintenance, and...

We have an exciting opportunity for a Resident Liaison Officer to join our team within the Planned Maintenance division of Wates, working in the Brent area on the Social Housing Decarbonisation Fund. This role involves delivering support to residents on our social housing contracts.Key Responsibilities:Manage Tenant's Complaints Procedures: Escalate and...

We are seeking a highly skilled Senior Arrears and Complaints Manager to join our team at Hometree Finance. This is an exciting opportunity to work with a rapidly expanding business, dedicated to providing flexible financing options for home energy upgrades.In this role, you will be responsible for owning the end-to-end process for arrears and complaints,...

At Quilter plc, we are committed to delivering exceptional wealth management services to our clients. As a leading provider of advice, investment platforms, and discretionary fund management, we are seeking an experienced Senior Complaints Lead to join our team.The successful candidate will be responsible for overseeing the investigation and administration...

About the OpportunityWe are seeking a highly experienced Senior Solicitor to join our in-house Legal Services team at Paradigm Housing Group. This exciting opportunity will provide a chance to work on complex housing management cases and advise senior leadership.The successful candidate will have a strong background in property litigation and housing...

Housing Complaint Resolution Team Lead Job DescriptionThis role involves leading the Housing Complaint Resolution Team at Service Care Solutions Ltd. As a seasoned professional, you will be responsible for managing the team's workflow, resolving escalated complaints, and maintaining strong relationships with stakeholders.Main ResponsibilitiesLead the Housing...

OverviewPertemps Harrow is seeking an experienced Senior Professional Complaints and Information Specialist to join their team. This role offers a competitive pay rate of £28.14 per hour.The successful candidate will be responsible for the day-to-day supervision, work allocation, and training of the Complaints and FOI team. They will also manage the service...

About UsGateway Housing Association has been a cornerstone of the East End community since 1926. We pride ourselves on providing social rented homes, shared ownership, and sheltered housing, while also developing new homes and running our own in-house maintenance service, Gateway Homeworks.Our vision is for people to want to live in a Gateway home and work...

As a Senior Complaint Resolution Specialist at Fairstone Group Ltd., you will be responsible for managing complaints received by our entities, liaising with regulatory bodies, and improving processes to prevent future complaints. This role requires a specialist with experience in reviewing various financial products.Key ResponsibilitiesSet up, acknowledge,...

Marks Consulting Partners is seeking a skilled Complaints Resolution Specialist to work with one of our housing association clients in London.Job DescriptionWe are looking for an experienced professional who can investigate and resolve complaints, focusing on enhancing the delivery of our services and building strong relationships with residents. This role...

Job Description:Lead the review of complaints and compensation, ensuring a rigorous approach at stage 2.Manage all contact and communication with the Housing Ombudsman and customers, implementing improvements to ensure compliance with the Housing Ombudsman Complaint Handling Code.This is a hybrid role, requiring three days in the office (Tuesday & Wednesday...

**About the Role**We are seeking a skilled Resident Liaison Officer to join our Planned Maintenance division within CIH International Housing Group. As a key member of our team, you will be responsible for delivering support to residents on our social housing contracts in the Brent area.**Key Responsibilities:**Manage Tenant's Complaints procedures as a...

Job DescriptionSAPPHIRE INDEPENDENT HOUSING is seeking a highly skilled Senior Housing Coordinator to join our team. This role involves providing effective support to residents through individualised plans, promoting independent living and delivering good practice across the service.About the RoleExperience in supported housing, with thorough knowledge of...

A leading Financial Planning Group has partnered with IDEX Consulting to strengthen their compliance team.The ideal candidate will have recent experience in complaints or remediation roles within Financial Advisory businesses.The key responsibilities include:Logging and investigating complaints and expressions of dissatisfaction related to financial advice...