Housing Scheme Manager
3 days ago
Gateway Housing Association has been a cornerstone of the East End community since 1926. We pride ourselves on providing social rented homes, shared ownership, and sheltered housing, while also developing new homes and running our own in-house maintenance service, Gateway Homeworks.
Our vision is for people to want to live in a Gateway home and work at Gateway. As a Scheme Coordinator, you will be part of a dynamic team striving to deliver great landlord services and strengthen our links with the local community.
Key responsibilities include:
- Resident support, encompassing needs assessments, viewings, and tenancy sign-ups
- Assistance with claiming housing benefits, other welfare benefits, budgeting, and debt management support services
- Scheme operations, including effective compliance in all matters of tenancy lettings and management, safety and security across assigned schemes, and liaison with other departments and suppliers on building maintenance and safety
- Multidisciplinary care coordination with external care providers
- Safeguarding of residents and adherence to GHA policy and procedures
- Health and safety protocols to ensure the well-being and security of residents
- Social engagement of residents through scheme-based decisions reflecting resident involvement and voice
- Complaint resolution
- Accurate documentation and compliance with data protection protocols
Salary: £28,000-£32,000 per annum. Benefits include:
- Annual leave starting at 28 days plus Bank Holidays
- Subsidized health and wellbeing membership
- SIMPLE HEALTH - help towards the costs of dentist, optician, and private medical appointments
- Employee Assistance Programme - including free legal, financial, and counselling advice
- Pension - up to 10% employer contribution
As a Scheme Coordinator, you will contribute to creating a safe, supportive, and engaging living environment for our older residents, enhancing their independence and well-being.
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