Customer Experience Director
2 days ago
DigiKape Resourcing is a leading recruitment agency specialising in filling ad hoc shifts and providing temporary and permanent placements for both public and private sectors.
Job Overview:- The successful candidate will be responsible for managing a high-quality service to customers and colleagues through delivering exceptional customer experience, resolving complaints efficiently, and driving resident engagement.
- This role requires strategic ownership of engagement with residents throughout the complaints process and post-complaints process.
- A strong analytical mindset with the ability to oversee data sources that capture customer satisfaction.
- Excellent customer service and communication skills, with the ability to drive quality of customer care, reputation management, and service features and reliability.
- Proven experience in leading customer resolution sections and improving complaint and communication responses.
Competitive hourly rate of £34.11 per hour.
This is a full-time position offering a range of benefits and opportunities for growth and development.
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Customer Experience Director
3 weeks ago
London, Greater London, United Kingdom Halfords Group PLC Full timeCustomer Experience Leader OpportunityWe are seeking a highly motivated and experienced Customer Experience Director to join our team in Somerset.As a Customer Experience Director, you will be responsible for leading and supporting your team to deliver exceptional customer experiences across the Halfords group.You will work closely with colleagues in the...
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Customer Experience Director
1 day ago
London, Greater London, United Kingdom Reha Team Hannover Full timeJob DescriptionWe are seeking a Customer Experience Director to join our Kingston Store team. As a Customer Experience Director, you will be responsible for leading a high-performing team and driving business success.The successful candidate will have a strong background in retail management, excellent communication skills, and the ability to motivate and...
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Customer Experience Director
2 weeks ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeJob TitleCustomer Experience DirectorAbout the CompanyENGINEERINGUK is a leading retailer that prides itself on providing exceptional customer experiences. We are committed to creating a positive and engaging shopping environment that exceeds our customers' expectations.About the RoleEstimated salary: £55,000 - £70,000 per year. As a Customer Experience...
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Customer Experience Director
3 weeks ago
London, Greater London, United Kingdom CH&Co Catering Limited Full timeJob Title: Customer Experience DirectorCompany Description:Gather & Gather is a leading provider of workplace catering services in the UK and Ireland. Our mission is to deliver exceptional customer experiences through our high-quality food, coffee, and friendly service.Job Summary:We are seeking an experienced Customer Experience Director to lead our...
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Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking an experienced Customer Experience Director to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for ensuring that our customers receive a high-quality service.
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Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom Barker Graves Full timeBarker Graves is recruiting for a Customer Experience Director to join our team in London. As a key member of our team, you will be responsible for designing and implementing customer experience strategies that drive business growth and improve customer satisfaction.About the OpportunityOur ideal candidate will have at least 3 years of experience in a...
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Customer Experience Director
1 day ago
London, Greater London, United Kingdom GetAgent Limited Full timeEstate Agency Customer Service ManagerWe are seeking a seasoned Estate Agency Customer Service Manager to join our dynamic team in London. As a leader with a proven track record in customer service and/or sales, you will inspire and motivate your team to deliver exceptional experiences for our clients.About the JobThe successful candidate will be responsible...
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Customer Experience Director
3 weeks ago
London, Greater London, United Kingdom NATIONAL TRUST Full timeAs a Customer Experience Director at the National Trust, you will have the privilege of shaping the visitor experience and driving business growth through exceptional customer service. This is a unique opportunity to join a forward-thinking organization that values innovation and excellence.Your responsibilities will include developing and implementing...
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Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom Crane Venture Partners Full timeAbout the RoleGigs is looking for a seasoned Customer Experience Director to own and further develop our customer support function. As a key member of our product team, you will work across subscribers, B2B customers, product, engineering, operations, and network partners to create scalable and automated processes that reduce issue rates and improve...
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Customer Experience Director
1 day ago
London, Greater London, United Kingdom BRAMAH HR LTD Full timeRole Overview:The Customer Experience Director will be responsible for leading the delivery of exceptional customer experiences across our venues. As a key member of our leadership team, you will oversee the operational success of the venue and inspire a dedicated team to deliver outstanding results. Responsibilities:- Develop and implement customer...
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Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeWe are seeking a Customer Experience Director to lead strategic programmes that improve customer experience, ensuring a smooth delivery acting across governance, communication, stakeholder management, and risk management. As a key member of our team, you will contribute to Deliveroo's multi-year Service Strategy and drive CX engagement across the...
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Customer Experience Director
1 day ago
London, Greater London, United Kingdom River Island Full timeAbout the PositionWe are seeking a talented Customer Experience Director to join our team at River Island. As a key member of our retail team, you will be responsible for delivering exceptional customer service and leading by example in visual execution, sales, and operational standards.Key Behaviours/Competencies:Leadership Style: Foster a culture of...
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Customer Experience Director
1 day ago
London, Greater London, United Kingdom Acre Software Full timeWe're a pioneering Fintech company, Acre Software, dedicated to reshaping the mortgage market from the ground up. Our end-to-end management system for mortgages cuts out unnecessary admin, pain, and friction from buying a home.As a Customer Experience Director, you will lead our Core Customer Success function, driving the successful adoption of our product....
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Director of Customer Experience
2 days ago
London, Greater London, United Kingdom The Global Search Company Full time**Job Summary:We are seeking a Director of Customer Experience to join our team at The Global Search Company. As a key member of our leadership team, you will be responsible for creating an exceptional customer experience in our restaurant environment.**Key Responsibilities:Lead the development and implementation of customer-centric strategies, driving...
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Customer Experience Director
3 weeks ago
London, Greater London, United Kingdom Smiggle Full timeSucceed with SmiggleWe're seeking a Customer Experience Director to join our team at Selfridges, London. As part of our leadership team, you'll be responsible for developing and implementing strategies to drive customer engagement and loyalty.About Our Ideal Candidate:Has a deep understanding of customer behavior and preferences.Is a creative thinker with a...
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Customer Experience Director
1 day ago
London, Greater London, United Kingdom Safestore Holdings PLC Full timeLead Store Manager PositionSafestore Holdings PLC is recruiting a Customer Experience Director to lead our store team in Clapham. As a Store Manager, you'll be responsible for driving store performance and achieving targets. You'll lead by example, giving your team the encouragement and training they need to excel.The ideal candidate will have previous...
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Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom Lilt Inc. Full timeWe're LILT Inc., a leading provider of AI-powered translation solutions for enterprise clients. We're currently seeking a talented Customer Experience Director to join our team in London.About the RoleThis position will be responsible for overseeing the delivery of exceptional customer experiences for our global client base, working closely with internal...
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Director of Customer Experience
4 weeks ago
London, Greater London, United Kingdom Healf Full timeAt Healf, we're on a mission to redefine health and wellness. As Director of Customer Experience, you'll play a pivotal role in driving revenue and identifying growth opportunities through our customer relationship management (CRM) channel.Key responsibilities include managing the CRM content calendar with our marketing team, launching weekly campaigns to...
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Customer Experience Director
2 days ago
London, Greater London, United Kingdom Hilton Worldwide, Inc. Full timeJob OverviewWe are seeking an experienced Customer Experience Director to join our Front of House Team at the London Hilton on Park Lane.As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that all hotel departments are fully briefed on guest requirements.Key responsibilities include managing and...
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Customer Experience Director
2 weeks ago
London, Greater London, United Kingdom Dobbies Garden Centres Ltd Full timeDelivering Exceptional Customer ExperiencesWe are seeking a highly skilled Customer Experience Director to lead our team in delivering exceptional customer experiences across our garden centre restaurants. As a key member of our management team, you will be responsible for maintaining high operational standards, ensuring the delivery of tasty food, and...