Customer Experience Director

4 days ago


London, Greater London, United Kingdom NATIONAL TRUST Full time
As a Customer Experience Director at the National Trust, you will have the privilege of shaping the visitor experience and driving business growth through exceptional customer service. This is a unique opportunity to join a forward-thinking organization that values innovation and excellence.

Your responsibilities will include developing and implementing strategies to improve customer experience, leading and managing a team of customer-facing staff, and collaborating with cross-functional teams to drive business objectives. You will be expected to think critically and creatively, using data and insights to inform decision-making and drive business outcomes.

We offer a highly competitive salary of £50,000 per annum, plus a comprehensive benefits package, including a substantial pension scheme, free entry to National Trust places, and a range of perks at work discounts.

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