Customer Experience Director
4 weeks ago
The Barton Partnership is seeking a highly motivated and customer-centric individual to lead the vision and strategy for the end-to-end customer experience. As the Customer Experience Director, you will be responsible for building and scaling the team, fostering cross-functional collaboration, leveraging data-driven insights, and implementing innovative tools to enhance efficiency and service quality.
Key Responsibilities:
- Establish and optimize the customer experience team, managing crises, developing KPIs, and ensuring continuous improvement.
- Own and build out the physical customer experience and service team, currently a team of 20, driving the team towards customer growth through outbound-oriented initiatives.
- Elevate the team's capabilities in data, insights, and technology while spearheading global expansion efforts, including launching into new EU countries in the next couple of years.
- Adapt processes for international markets and stay ahead of industry trends to deliver exceptional customer journeys.
Requirements:
- 8+ years of experience in a deeply customer-centric environment, with a strong analytical background and problem-solving skills.
- Experience in management consulting, investment banking, data analytics, customer experience, growth, operations, or entrepreneurial endeavors is valued.
- Strong emotional intelligence, prioritizing a customer-first approach and ensuring customer satisfaction.
- Ability to work autonomously while effectively collaborating with a wide range of partners and stakeholders.
- Embracing technological and AI advancements to measure and improve operational effectiveness.
- Alignment with core operating principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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