Customer Experience Director
3 weeks ago
About the Role
We are seeking an experienced Customer Strategy Director to join our Strategy & Transformation team in Dublin. As a key member of our team, you will be responsible for developing and implementing customer engagement and loyalty strategies that drive business growth.
Key Responsibilities
- Manage meetings and present strategic recommendations to internal and external stakeholders.
- Develop and implement data-led marketing strategies that drive business growth.
- Collaborate with cross-functional teams to design and activate customer experiences.
- Build and maintain relationships with key stakeholders as a trusted advisor.
Requirements
- Strong track record in customer strategy, marketing, or a related field.
- Proven experience in presenting complex strategies and translating goals into actionable plans.
- Ability to work effectively in a matrix organization structure with a focus on collaboration and influence.
- Experience in using data to quantify and prioritize opportunities for growth.
What We Offer
- Flexible hybrid working with a central London office location.
- Career development opportunities through Dentsu University and other tools.
- Private medical insurance, company pension, and other corporate benefits.
Diversity, Equity & Inclusion
Dentsu is an equal opportunities employer and welcomes applications from diverse candidates. If you require reasonable adjustments during the selection process, please engage directly with your Recruiter.
-
Director of Customer Experience
4 weeks ago
London, Greater London, United Kingdom Showpad Full timeDirector, Customer EngagementShowpad is a leading Enablement solution that empowers global brands to unite their revenue teams, deliver exceptional customer experiences, and drive seller effectiveness.Our customers across the globe rely on Showpad to help sellers sell the way buyers want to buy, save time on non-revenue generating tasks, and invest in...
-
Director of Customer Experience
4 weeks ago
London, Greater London, United Kingdom Showpad Full timeDirector, Customer EngagementShowpad is a leading Enablement solution that empowers global brands to unite their revenue teams, deliver exceptional customer experiences, and drive seller effectiveness.Our customers across the globe rely on Showpad to help sellers sell the way buyers want to buy, save time on non-revenue generating tasks, and invest in...
-
Strategic People Director
2 weeks ago
London, Greater London, United Kingdom Director File Full timeAbout the Opportunity:We are seeking a highly skilled and experienced Director of People and Culture to join our leadership team at Director File.Key Responsibilities:Develop and implement strategies to drive business growth and improve employee engagement.Lead and manage a team of HR professionals to deliver HR services.Collaborate with senior leaders to...
-
Strategic People and Culture Director
3 weeks ago
London, Greater London, United Kingdom Director File Full timeAbout the Role:We are seeking a highly skilled and experienced Director of People and Culture to join our leadership team. As a key member, you will be responsible for developing and implementing strategies to drive business growth and improve employee engagement.Key Responsibilities:Develop and implement people and culture strategies to drive business...
-
Customer Experience Director
2 weeks ago
London, Greater London, United Kingdom MICHAEL KORS Full timeMichael Kors is a leading fashion brand seeking a highly skilled Customer Experience Director to lead the Digital & Consumer Operation team in London.Key Responsibilities:Lead and motivate customer-obsessed teams within EMEA and external partner organizations.Set direction and solve complex challenges to drive customer experience improvements and digital...
-
Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom Fitness First Full timeCustomer Experience Director At Fitness First, we're passionate about delivering exceptional member experiences. As a Customer Experience Director, you'll lead the team to create a consistent 5-star experience throughout the club. Your role will involve utilising key data to personalise the member experience, interacting with every member at every touch...
-
Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom Trustpilot, Inc. Full timeCustomer Experience DirectorWe are seeking an accomplished leader to join our Global Customer Experience team as Customer Experience Director. In this key role, you will be responsible for shaping and delivering a customer experience strategy that ensures satisfaction, operational efficiency, and profitability, while ensuring seamless interactions across all...
-
Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom The Barton Partnership Full timeAbout the Role:We are seeking a highly motivated and customer-centric individual to lead our customer experience team. As the Customer Experience Director, you will be responsible for developing and implementing a customer-first approach across our organization.Key responsibilities include:Leading the vision and strategy for the end-to-end customer...
-
Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom The Barton Partnership Full timeJob OverviewThe Barton Partnership is seeking a highly motivated and customer-centric individual to lead the vision and strategy for the end-to-end customer experience. As the Customer Experience Director, you will be responsible for building and scaling the team, fostering cross-functional collaboration, leveraging data-driven insights, and implementing...
-
Customer Experience Director
1 month ago
London, Greater London, United Kingdom The Barton Partnership Full timeAbout The Barton PartnershipWe're a high-growth, venture capital-backed disruptor in the pet products market, delivering innovative solutions directly to consumers while vertically integrating across R&D, manufacturing, sales, and marketing.The OpportunityWe're seeking a seasoned Customer Experience Director to lead our vision and strategy for end-to-end...
-
Customer Experience Director
1 month ago
London, Greater London, United Kingdom The Barton Partnership Full timeAbout The Barton PartnershipWe're a high-growth, venture capital-backed disruptor in the pet products market, delivering innovative solutions directly to consumers while vertically integrating across R&D, manufacturing, sales, and marketing.The OpportunityWe're seeking a seasoned Customer Experience Director to lead our vision and strategy for end-to-end...
-
Customer Experience Director
3 weeks ago
London, Greater London, United Kingdom dentsu Full timeAbout the RoleWe are seeking an experienced Customer Strategy Director to join our team at Dentsu. As a key member of our strategy and transformation team, you will be responsible for developing and implementing customer engagement strategies that drive growth and loyalty.Key ResponsibilitiesDevelop and execute customer engagement strategies that align with...
-
Customer Experience and Communications Manager
4 weeks ago
London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Customer Experience and Communications ManagerWe are seeking a highly skilled Customer Experience and Communications Manager to join our team at The Learning Experience #351. As a key member of our Property Management services line, you will be responsible for managing the Customer Experience programme and delivering the communications and social...
-
Customer Success Director
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000About the Role:We are seeking a highly motivated and experienced Customer Success Director to lead our Customer Success strategy for a rapidly growing MedTech solution. As a key member of our team, you will be responsible for developing and implementing a best-in-class customer success function that drives customer adoption, retention, and growth.About the...
-
Strategic People and Culture Director
2 weeks ago
London, Greater London, United Kingdom Director File Full timeAbout the Opportunity:We are seeking a seasoned Director of People and Culture to drive business growth and enhance employee engagement. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to improve our organizational culture and employee experience.Key Responsibilities:Develop and implement...
-
Business Director
4 weeks ago
London, Greater London, United Kingdom YunoJuno Full timeBusiness Director - Customer Experience LeaderOgilvy is seeking a seasoned Business Director to lead the Customer Experience (CX) practice for Lloyds Banking Group (LBG). The ideal candidate will have a strong background in CRM, digital, and social experience, with a proven track record of driving business growth and delivering exceptional customer...
-
Digital Customer Experience Director
2 weeks ago
London, Greater London, United Kingdom Twenty-One Twelve Recruitment Full timeClient Relationship Manager - RetailLocation: West LondonWork Type: Studio BasedWe are seeking a Client Relationship Manager - Retail to join our West London studio. The successful candidate will be a strong, assertive individual who can build relationships with clients to understand their objectives. This is a fantastic opportunity for an experienced...
-
London, Greater London, United Kingdom Director File Full timeJob OverviewWe are seeking an exceptional IT Director to lead our risk management and audit team, driving strategic direction and delivering high-quality work. As a key member of the national leadership team, you will oversee the delivery of complex projects and develop a talented team of professionals.Key ResponsibilitiesRisk Assessment and Planning:...
-
Senior Director of Customer Experience
4 weeks ago
London, Greater London, United Kingdom The Barton Partnership Full timeThe Role:As the Senior Director of Customer Experience, you will lead the vision and strategy for the end-to-end customer experience, with a customer-first approach. You will build and scale the customer experience team, foster cross-functional collaboration, leverage data-driven insights, and implement innovative tools to enhance efficiency and service...
-
AI Director
3 weeks ago
London, Greater London, United Kingdom K2 Partnering Solutions Full timeJob Title: AI Director - Customer Experience TransformationAbout the Role: We are seeking an experienced AI Director to lead our customer experience transformation initiatives.Key Responsibilities:* Lead AI-driven customer experience and data transformation projects across industries* Develop and implement customer-centric AI models and data governance...