Customer Experience Director

2 weeks ago


London, Greater London, United Kingdom River Island Full time
About the Position

We are seeking a talented Customer Experience Director to join our team at River Island. As a key member of our retail team, you will be responsible for delivering exceptional customer service and leading by example in visual execution, sales, and operational standards.

Key Behaviours/Competencies:
  • Leadership Style: Foster a culture of regular, open, two-way communication and feedback to drive performance, listening to and acting on feedback.
  • Problem-Solving: Be able to effectively plan and organise own workload, and problem solve and seek advice when required.
  • Adaptability: Able to adapt style of communication to suit different individuals and situations.

The ideal candidate will have excellent communication and leadership skills, with a passion for fashion and a commitment to delivering exceptional customer service.

Salary: £55,000 - £65,000 per annum.



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