Senior Customer Experience Specialist
19 hours ago
Job Overview:
Ted Experience is seeking a detail-oriented individual to join their team as a Mystery Shopper for a globally recognised premium brand.
About the Role:
This is an exciting opportunity to work with a world-renowned brand, delivering exceptional customer experiences and maintaining high standards of quality. As a Mystery Shopper, you will visit select locations, observe, and report on the overall brand presence and execution of key quality standards.
Key Responsibilities:
- Evaluate service quality and adherence to brand standards
- Provide accurate and timely reports to ensure brand consistency
- Immerse yourself in the atmosphere while gathering insights
Requirements:
- Prior experience in Mystery Shopping, Customer Service Evaluation, or similar roles is necessary
- Age requirement: must be over 21 years old
- Reliability, punctuality, and precision are essential
- Ability to blend in naturally while staying detail-focused
What We Offer:
- Competitive hourly rate (£15-20 per hour)
- Expense coverage for drinks, public transport, and additional costs
- Flexible shifts, including 3-hour or 6-hour double shifts
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