Senior Customer Experience Specialist

19 hours ago


London, Greater London, United Kingdom Ted Experience Full time

Job Overview:

Ted Experience is seeking a detail-oriented individual to join their team as a Mystery Shopper for a globally recognised premium brand.

About the Role:

This is an exciting opportunity to work with a world-renowned brand, delivering exceptional customer experiences and maintaining high standards of quality. As a Mystery Shopper, you will visit select locations, observe, and report on the overall brand presence and execution of key quality standards.

Key Responsibilities:

  • Evaluate service quality and adherence to brand standards
  • Provide accurate and timely reports to ensure brand consistency
  • Immerse yourself in the atmosphere while gathering insights

Requirements:

  • Prior experience in Mystery Shopping, Customer Service Evaluation, or similar roles is necessary
  • Age requirement: must be over 21 years old
  • Reliability, punctuality, and precision are essential
  • Ability to blend in naturally while staying detail-focused

What We Offer:

  • Competitive hourly rate (£15-20 per hour)
  • Expense coverage for drinks, public transport, and additional costs
  • Flexible shifts, including 3-hour or 6-hour double shifts


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