Service Desk Technical Analyst

15 hours ago


Leeds, Leeds, United Kingdom NewDay Ltd Full time

NewDay Ltd seeks a skilled Service Desk Technical Analyst to provide technical support for our clients and colleagues in Leeds. This permanent full-time role offers hybrid working opportunities in our iconic office in Morley or virtually via Microsoft Teams.

The ideal candidate will have experience working in an IT environment, ideally in a Service Desk role. They will possess technical knowledge of Active Directory, Microsoft Operating Systems, Microsoft Office, Citrix, Exchange, and SCCM. Flexibility is essential as the role includes some weekend and bank holiday working, and some later shifts.

  • You will be the first point of contact for any incidents or requests, accepting requests for support by phone, ITSM toolset, email, and Microsoft Teams.
  • Facilitating and transferring information between first line and other support groups, and ensuring that coordination and communication between the Service Desk and the technical support teams are maintained in system critical situations.

The estimated salary for this position is £30,000 - £40,000 per annum, depending on experience.

About NewDay: We empower individuals to move forward with credit and support our colleagues in advancing their careers. Our scalable and multi-product digital credit engine drives over 120 million transactions annually. We collaborate with prominent brands such as John Lewis, AO, Argos, and DEKO. At NewDay, we foster a diverse and inclusive work environment.



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