Technical Service Management Specialist

3 hours ago


Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time
Job Overview:
  Fruition IT Resources Limited is seeking a Bespoke Software Support Manager to join their team. In this role, you will lead a team of technical support specialists and drive the implementation and evolution of customer tools. You will also oversee service desk operations, ensuring timely response and resolution of customer support tickets.

  The ideal candidate will have proven success in leading technical support teams, strong experience with trend analysis, and excellent leadership and communication skills. You should also have proficiency in ITIL processes and best practices, with hands-on experience in service desk management preferred. A salary of up to £40,000 per annum is available for this position, located in Leeds - Hybrid.

  This is an exciting opportunity to join a well-established tech-first business on their journey to complete technical transformation. With a strong focus on customer-centricity and continuous improvement, we are looking for a motivated individual who can deliver exceptional customer experiences.

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