Technical Services Analyst

1 week ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
About this role

We are seeking a Technical Services Analyst to join our team in the UK. This is a great opportunity for someone with 2 years of experience in a technical support role, preferably in financial services.

Key responsibilities
  • Undertake first line technical queries, logging and managing incidents, and capturing service requests.
  • Monitor, update, and close incidents and requests within agreed SLAs.
  • Support business change through technology, advancing technical methods that embody our values.
  • Liaise with stakeholders to communicate desired change.
  • Collaborate with service partners and suppliers on technical decisions.
  • Develop and review standards, documentation, and methods for the technical services team.
  • Provide first line support for system maintenance and testing of new developments.
Requirements
  • Quality-focused with attention to detail.
  • Strong Excel skills.
  • SQL expertise.
  • Financial services background or knowledge.
Estimated salary: £35,000 - £45,000 per annum

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