Technical Infrastructure Analyst

1 week ago


Leeds, Leeds, United Kingdom Dynamic Search Solutions Full time

We are looking for a highly skilled Technical Infrastructure Analyst to join our service desk team in East Yorkshire. As an IT Support Specialist, you will be responsible for:

  • Resolving customer issues efficiently.
  • Supporting junior team members.
  • Escalating tickets to senior team members when necessary.
  • Using ITSM tools to manage customer tickets effectively.
  • Collaborating with the support team to troubleshoot and diagnose issues.

This role requires 2+ years of experience in a service desk support role, strong understanding of ITIL, and knowledge of key vendors like Microsoft and VMware.

The company offers a great working environment, training support, and flexibility with hybrid working arrangements.

The estimated salary for this position is £30,000 - £38,000 per annum, depending on experience.



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