Netcompany Service Desk Technician
1 week ago
Job Description
">As a Netcompany Service Desk Technician, you will play a crucial role in delivering exceptional customer support and resolving complex technical issues. You will work closely with our cross-functional teams to ensure seamless issue resolution and develop detailed knowledge of our company systems and processes.
">About the Job
">This role requires excellent communication and problem-solving skills, as well as strong analytical and logical thinking abilities. If you have a passion for helping others and staying up-to-date with emerging technologies and industry trends, this could be the perfect opportunity for you.
">Key Responsibilities
">- ">
- Respond to customer inquiries and resolve technical issues efficiently">
- Collaborate with cross-functional teams to ensure effective issue resolution">
- Develop and maintain detailed knowledge of company systems and processes">
- Stay up-to-date with emerging technologies and industry trends">
Requirements
">- ">
- Demonstrated experience in help desk or IT support environments">
- Excellent communication and problem-solving skills">
- Strong analytical and logical thinking abilities">
- Familiarity with ITIL and Service Management principles">
- Possession of relevant IT education or certifications">
What We Offer
">- ">
- Competitive salary: £42,000 - £52,000 per annum (dependent on experience)">
- Generous holiday package (25 days plus bank holidays)">
- Private medical healthcare via Vitality">
- Pension contribution and life assurance">
- Professional certifications supported through learning and development programs">
- Access to Employee Resource Groups and networking opportunities">
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