National IT Service Desk Technician

7 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
About the Role

We are looking for an experienced National IT Service Desk Technician to join our team in Leeds. The successful candidate will work on a full-time basis, providing national 1st line IT support, IT documentation, and IT purchasing/contract management.

This role involves delivering exceptional customer service, logging IT support tickets, and resolving issues where possible. The candidate will also be responsible for procuring hardware, software, and IT consumables, as well as managing and documenting new system users, user access changes, and system leavers.

We are committed to working to ISO 9001 and 27001 standards, which means the ideal candidate must hold a level or equivalent in IT systems, have at least 1 year of experience working in an IT team, and possess knowledge of Active Directory, Microsoft operating systems, and Microsoft Office systems.

Key Skills
  • Excellent customer service skills
  • Ability to work under pressure
  • Strong problem-solving skills
  • Knowledge of IT systems and infrastructure
  • Effective communication and teamwork skills

The estimated salary for this position is £40,000 - £50,000 per annum, depending on experience. We offer a competitive benefits package and opportunities for professional growth and development.



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