Help Desk Engineer
19 hours ago
About Fruition IT:
We are a leading managed services provider based in Leeds, specialising in delivering cutting-edge technology solutions across cloud services, cybersecurity, disaster recovery, and more. Our mission is to empower businesses to thrive in today's digital landscape by providing expert IT support and guidance.
Job Overview:
As a Help Desk Engineer at Fruition IT, you will play a vital role in our service delivery team, supporting clients with their IT needs. Your primary responsibilities will include responding to IT support requests, managing service desk tickets, and configuring/troubleshooting IT hardware and software.
Main Responsibilities:
• Respond to client inquiries via phone, email, and ticketing systems.
• Manage service desk tickets, escalating complex issues to senior engineers when necessary.
• Collaborate with internal teams to resolve issues related to cloud services, cybersecurity, and disaster recovery.
• Configure and troubleshoot IT hardware, software, and network infrastructure.
• Maintain clear communication with clients throughout the issue resolution process.
Requirements:
• Strong background in IT support, preferably in a helpdesk environment.
• Proficient in Windows operating systems, Office 365, and general IT concepts.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment, prioritizing tasks effectively.
• Familiarity with backup technologies and printer support.
• Passion for delivering high-quality customer service.
What We Offer:
• Estimated salary range: £23,000 - £27,000 DOE + benefits.
• Comprehensive health care and well-being scheme.
• Pension plan with additional employer contributions.
• Flexible working options to support work-life balance.
• Professional development with free Microsoft training.
• 25 days of holiday + your birthday off.
• Life insurance and staff development schemes.
• Incentive programs for referrals.
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